Help Desk IT Technician

4 Months ago • 3-5 Years

About the job

Summary_{By Outscal}

Helpdesk IT Technician needed with 3+ years experience in IT support, strong problem-solving skills, and excellent customer service for our Rotterdam team.

Since several work modes are offered to all our employees (100% from home, Flex, 100% in-office), job opportunities posted here are available for candidates across the Netherlands, unless indicated otherwise.

Headquartered in Montreal, Behaviour has more than 1,300 employees worldwide with studios in Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). This role will be part of the team working on co- and full-development projects across all platforms for Behaviour’s roster of blue-chip clients, which includes Microsoft, Sony, EA, Warner, 2K, and many others.

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law. Basically, we respect and appreciate each other no matter who we are!

Behaviour Interactive is looking for a Helpdesk IT Technician to join our Rotterdam team. This role will be responsible for maintaining its current infrastructure and providing onsite IT support.

In this role you will

Receives service requests from internal clients and establishes priorities for action depending of the emergency level, establish the diagnosis or nature of the breach, adjusts and repairs and documents actions taken;
Installation, management and maintenance of workstations for Windows 10, 11, OSX;
Game console management and associated peripherals related to the development;
IT/Operation, inventory tracking and management;
Provides preventive and corrective maintenance of workstation and software programs;
Spend a small percentage of their time on operation/office related tasks.
Ensures that global IT Security Policies are followed & maintained.

What we're looking for

College Diploma in Computer technology or equivalent;
A minimum of 3 to 5 years of experience in IT support;
Understanding of networks using TCP / IP;
Bilingual English / Dutch, spoken and written;
Proven abilities in solving problems and work under pressure;
Strongly customer-oriented skills, strives in providing excellent customer service and meet their needs in a timely manner;
Good communication skills, autonomous and dynamic;
Interest in teamwork and in the success of the company;
Occasionally available to work outside regular business hours (emergency and maintenance work).

Toutes nos opportunités d'emploi sont offertes aux résidents du Pays-Bas et le mode de travail est choisi par l'employé (100% télétravail, Flex. ou 100% au bureau), sauf indication contraire.

Fondé au siège à Montréal, Behaviour compte plus de 1,300 employés dans le monde à travers nos studios à Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), Rotterdam (Behaviour Rotterdam) et au Royaume-Uni (Behaviour UK-North and Behaviour UK-South). Ce role fera partie intégrante de l'équipe à Rotterdam qui œuvrent sur des projets de co-développement et développement complet sur toutes les plateformes pour nos clients, tels que Microsoft, Sony, EA, Warner, 2K et bien d'autres.

Chez Behaviour Interactif, on croit en l’équité des chances pour tout le monde et on célèbre la diversité des personnes, des perspectives et des idées. C’est donc important pour nous de travailler avec des talents qui proviennent de tous les horizons, et ce, indépendamment de leur âge, sexe, ethnicité, couleur, origine ethnique ou nationale, religion, orientation sexuelle, identité de genre, statut familial, handicap ou toute autre caractéristique protégée par les lois applicables.

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About The Company

Behaviour Interactive

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Behaviour Interactive is the largest Canadian gaming studio, with more than 1,300 employees worldwide. Behaviour is best known for its flagship franchise, the multiplayer survival horror game Dead by Daylight™, which has entertained over 50 million players across multiple platforms. The studio is currently expanding its portfolio of original IP with multiple projects, including the highly anticipated base building and raiding title Meet Your Maker™. Behaviour has also established itself as one of the world’s foremost providers of external development services. The company has partnered with many of the gaming industry’s leaders, including Microsoft, Sony, EA, Warner, Netflix, and Take-Two, among many others. Over 30 years, Behaviour has developed an unparalleled, award-winning culture. The company was named one of the Best Places To Work in Canada by GamesIndustry.biz, and has been recognized with Deloitte Canada’s Enterprise Fast 15 and Best Managed Company awards. Headquartered in Montreal, Behaviour has expanded its global presence with studios in Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), and the United Kingdom (Behaviour UK – North and Behaviour UK – South) and in Rotterdam (Behaviour Rotterdam). For more information, visit www.bhvr.com.