High Volume Call Center Representative

Position Overview

The Zelis Payments High Volume Call Center Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes. Our best Client Service Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline into the rest of Zelis, so it can be a great place to kickstart your career. We have potential paths into client support, management, and more. Don’t worry if you don’t have previous call center experience, we are happy to teach you!

This position will be in the Call Center and be responsible for high call volumes.

What You'll Do:

• Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment

• Works to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)

• Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.

• Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.

• Build and maintain a thorough knowledge of Zelis Payments products and solutions.

• Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.

• Maintaining scheduled adherence and remaining productive throughout your given shift.

• Ability to consistently meet monthly stat expectations and attendance goals.

• Maintain and display a positive attitude.

What You'll Bring to Zelis:

• Passion for customer service and helping people

• Excellent telephone etiquette and verbal communication skills

• Proficiency in problem-solving and basic troubleshooting

• Computer proficiency and technical aptitude

• Attention to detail

• Consistent and reliable

• Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.

• Demonstrated resilience and resourcefulness in customer service situations

• High School diploma or equivalent GED required

Location and Workplace Flexibility: 

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.