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Hotel Kingdom Club Host - Full Time

The Walt Disney Company

Hong Kong (On-site)

Hotel Kingdom Club Host - Full Time

3 Weeks ago • All levels • Administrative • Operations

About the job

1 skill required for this role

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communication

Job Description

The Hotel Kingdom Club Host provides exceptional pre-arrival, during, and post-stay service to Kingdom Club guests. Responsibilities include offering excellent food and beverage service, assisting with general inquiries and ticketing issues, handling various payment transactions (cash, credit cards, foreign currency, vouchers), managing dining reservations, and supporting the lobby front desk operations as needed. A strong guest service mindset, pleasant personality, and excellent communication skills are essential. The role requires shift work, including weekends and public holidays, as the resort operates 365 days a year.

Must have:

Impeccable guest service
Excellent F&B service
Handle transactions & payments
Assist with inquiries & ticketing
Manage dining reservations

Good to have:

Hotel/Guest service experience
Tourism industry experience
Hotel/Hospitality/Tourism qualifications

Job Summary:

Responsibilities:

Provide an impeccable pre-arrival, during and after-stay service to any Kingdom Club occupants
Offer an excellent F&B service to all Kingdom Club occupants
Assist the Kingdom Club occupants on general enquiries of Park and ticketing issues
Handle all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.)
Handle dining reservation for any Kingdom Club occupants
Assist the lobby front desk operation as required

Basic Qualifications:

Must have solid guest service mindset when handling all guests’ transactions. Pleasant personality and strong customer focus is a must
Good communication skills

#LI-DNI

Preferred Qualifications:

Previous work experience in Hotel, Guest services, and tourism industry

Preferred Education

Preferably with qualifications in Hotel, Hospitality or Tourism Management

Additional Information:

SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

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About The Company

The Walt Disney Company

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From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!