HR & Office Manager

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. 

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything.  We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.  

Environmentally and Socially conscious.  We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS 

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.

QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.

WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.

WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.

ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.

FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Wish.com, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

THE IDEAL CANDIDATE

As we expand globally, we are seeking a HR & Office Manager to lead and streamline HR & Administrative operations across our international locations, primarily in Greater China (Shenzhen, Shanghai and Hong Kong), with potential expansion into Southeast Asia (supported by an Employer of Record).

This role is ideal for a proactive, detail-oriented professional who excels in a fast-paced startup environment. You will:

• Own end-to-end HR processes, including onboarding, payroll, benefits administration, compliance, and employee records management.
• Manage office operations, from procurement to facilities oversight.
• Handle finance-related tasks, such as expense reviews, bookkeeping, reconciliations, and tax compliance.
• Ensure global consistency and local compliance while adapting processes to a rapidly scaling business.

If you thrive in a dynamic, hands-on role and enjoy building scalable systems, we’d love to hear from you!

RESPONSIBILITIES:

1. Employee Lifecycle Management
• Handle end-to-end employee onboarding, probation, transfers, adjustments and offboarding processes
• Send welcome email, collect and verify onboarding documents, set up employee files, and update HR systems.  
• Coordinate new hire orientation and background checks.  
• Prepare and manage employment contracts, renewals, and amendments.  
• Issue termination documents, and process final payroll/social insurance.  
• Maintain and update employee records in HR systems with high accuracy.  
2. Payroll & Benefits Administration
• Collect and verify monthly attendance records (leaves, deductions, overtime, etc.).  
• Liaise with payroll vendors, provide monthly payroll inputs, tax filings, and review payroll reports.  
• Assist in social insurance, housing fund (provident fund), and resolve related issues.
3. Finance Coordination
• Review employees expense reimbursements, especially Consultants’ timesheets to the finance department.
• Collaborate with internal and external finance teams for payments (vendors, employee benefits, etc.).  
• Ensure accuracy in HR-finance cross-data (e.g., payroll costs, benefits expenses).
4. Office Administration & Vendor Management
• Assist in organizing employee engagement activities and company events.  
• Manage office supplies procurement and IT assets (e.g., laptops)., inventory control, and cost and record tracking.  
• Coordinate with vendors for contracts, pricing, and service evaluations.  
• Oversee office maintenance, business card printing, and employee badge issuance. 
• Support ad-hoc HR and administrative tasks as assigned.   

REQUIREMENTS:

• Must-Have:
• Bachelor’s degree (preferably in HR, Business Administration, or related fields). 
• 5+ years of HR/administrative experience (familiarity with onboarding, payroll, and compliance). 
• Proficiency in Excel (VLOOKUP, Pivot Tables), and HRIS.
• Strong attention to detail and ability to handle confidential data.  
• Thrives in a fast-paced startup environment with multitasking.
• Preferred：
• Knowledge of local labor laws, social insurance, and tax regulations.  
• Experience working with payroll outsourcing providers or finance teams.  
• HR certification (e.g., SHRM, PHR) is a plus.  

YEAR ONE DELIVERABLES 

HR Operations & Compliance

• Deliverable: Independently manage end-to-end employee lifecycle processes for Greater China (Shenzhen/Shanghai/Hong Kong) and new SEA markets (Thailand/Indonesia/Bangladesh).
• New hire onboarding completed within 2 business days.
• 100% accuracy in employee contracts/records (Zero compliance gaps).
• Deliverable: Ensure payroll and social insurance/provident fund, and benefits accuracy and timeliness.
• 0% Monthly payroll error rate.
• 100% on-time submission of social insurance/housing fund filings/benefits (No penalties).
• Employee payroll inquiries resolved within <24 hours.

Office & Administrative Efficiency

• Deliverable: Standardize regional administrative processes (procurement, vendor management, IT assets).
• Zero loss of IT assets (Implement tracking system).
• Employee satisfaction with administrative support ≥4.5/5 (Semi-annual survey).
• Deliverable: Organize at least 4 employee engagement activities (e.g., team-building, festivals).
• Activity participation rate ≥80%.

Finance Coordination

• Deliverable: Streamline HR-finance collaboration (expense reviews, cost allocation).

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.