Responsibilities:

• Manage Employees Lifecyle HR Operations service tasks for assigned countries in APAC, Europe and MEA region, including employee onboarding, off-boarding, internal transfer, benefit operation, global mobility etc, according to HR SSC's working procedure/SOP and given SLA with a high accuracy level
• Process and respond to employee and manager inquiries related to employee life cycle via ticketing system (Service Now) as Level 2 Agent and promote articles available as Self Service – Level 1
• Accumulate standard employee and HR agent FAQ, improve employee experience by providing end to end HR solutions to solve their issues
• Support and assist in other HR-related duties and ad-hoc tasks

Requirements:

• Bachelor's degree in Human Resource Administration, Business Administration, or related fields;
• 1-2 years’ HR operations experience in a HR shared service supporting multiple countries are preferred;
• Prior experience using HR systems (e.g Workday) and case management/ticketing tool, ServiceNow;
• Self-driven, conscientious, strong adaptability and fast learner;
• High Customer Service orientation, and strong problem-solving skills
• Detail-oriented and organized
• Ability to communicate bilingually (English / Japanese) to work with both international stakeholders and Japan based teammates will be a huge plus