iGaming - Floor Supervisor
Job Summary
Job Description
- Adhere to gaming regulations.
- Support the Operations Manager.
- Manage studio operations effectively.
- Resolve technical issues swiftly.
- Enforce company policies.
- Supervise staff.
- Master all games.
- Resolve conflicts professionally.
- Night Differential Pay from 11PM-7AM
- 10 Holiday Pay
- 5 PTO & 5 Paid Sick Time
- Health Insurance: Medical, Dental & Vision
- 401K – up to 4% match
1 skill required
Job Details
- Strictly adhere to New Jersey Gaming Commission Regulations, PT Services NJ regulations, and departmental policies and procedures.
- Provide essential support to the Operations Manager in executing daily operational tasks.
- Oversee and manage studio operations during assigned shifts with utmost diligence.
- Vigilantly monitor and swiftly address any technical disruptions in the studio, ensuring immediate resolution in accordance with company protocols and gaming regulations.
- Rigorously enforce compliance with established policies and procedures, and implement new directives as mandated.
- Exercise authoritative supervision over Game Presenters, Shufflers, and Players to ensure strict adherence to company policies and procedures.
- Demonstrate comprehensive mastery of all company-offered games, including the ability to articulate and apply complex strategies and rules.
- Assume leadership in communication and conflict resolution within the scope of the position, addressing inquiries from licensees and players with professionalism and in accordance with company procedures.
- Maintain an exemplary level of professionalism to foster an orderly and positive work environment.
- Serve as a steadfast representative of company management, upholding the highest standards of confidentiality and diplomacy.
- Proactively identify and propose operational improvements, synthesizing feedback from operations staff, players, and licensees.
- Meticulously document incidents through screenshots and adhere to company procedures for preparing comprehensive mistake reports.
- Execute error corrections made by Game Presenters and/or Shufflers with precision and in strict compliance with company protocols.
- Provide thorough and timely reports to management regarding internal incidents not related to licensees.
- Immediately escalate any significant or special incidents requiring management attention.
- Collaborate closely with management to rigorously test and evaluate program and application performance, ensuring optimal functionality for new and existing online gaming operations.
- Fulfill any additional duties as directed by management with the utmost diligence and professionalism.
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About The Company
Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries
Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.
We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.
The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.
Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.
Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.
If you are an ambitious, creative thinker and would like to work for us we want to hear from you!
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