iGaming - Floor Supervisor

2 Months ago • All levels

Job Summary

Job Description

The iGaming Floor Supervisor is crucial for smooth gaming operations. This role demands strict adherence to regulations and operational excellence. Responsibilities include following New Jersey Gaming Commission regulations, supporting the Operations Manager, managing studio operations, addressing technical issues, enforcing policies, supervising staff, mastering all games, resolving conflicts, maintaining professionalism, representing management, suggesting improvements, documenting incidents, correcting errors, reporting incidents, escalating issues, testing programs, and performing other duties as assigned. The job description outlines critical aspects of maintaining operational integrity and ensuring a positive gaming environment.

Must have:

Adhere to gaming regulations.
Support the Operations Manager.
Manage studio operations effectively.
Resolve technical issues swiftly.
Enforce company policies.
Supervise staff.
Master all games.
Resolve conflicts professionally.

Perks:

Night Differential Pay from 11PM-7AM
10 Holiday Pay
5 PTO & 5 Paid Sick Time
Health Insurance: Medical, Dental & Vision
401K – up to 4% match

1 skill required

1 skill required for this role

Add these skills to join the top 1% applicants for this job

conflict-resolution

Job Details

The iGaming Floor Supervisor plays a critical role in ensuring the seamless operation of our gaming facility. This position demands unwavering commitment to regulatory compliance and operational excellence.

Strictly adhere to New Jersey Gaming Commission Regulations, PT Services NJ regulations, and departmental policies and procedures.
Provide essential support to the Operations Manager in executing daily operational tasks.
Oversee and manage studio operations during assigned shifts with utmost diligence.
Vigilantly monitor and swiftly address any technical disruptions in the studio, ensuring immediate resolution in accordance with company protocols and gaming regulations.
Rigorously enforce compliance with established policies and procedures, and implement new directives as mandated.
Exercise authoritative supervision over Game Presenters, Shufflers, and Players to ensure strict adherence to company policies and procedures.
Demonstrate comprehensive mastery of all company-offered games, including the ability to articulate and apply complex strategies and rules.
Assume leadership in communication and conflict resolution within the scope of the position, addressing inquiries from licensees and players with professionalism and in accordance with company procedures.
Maintain an exemplary level of professionalism to foster an orderly and positive work environment.
Serve as a steadfast representative of company management, upholding the highest standards of confidentiality and diplomacy.
Proactively identify and propose operational improvements, synthesizing feedback from operations staff, players, and licensees.
Meticulously document incidents through screenshots and adhere to company procedures for preparing comprehensive mistake reports.
Execute error corrections made by Game Presenters and/or Shufflers with precision and in strict compliance with company protocols.
Provide thorough and timely reports to management regarding internal incidents not related to licensees.
Immediately escalate any significant or special incidents requiring management attention.
Collaborate closely with management to rigorously test and evaluate program and application performance, ensuring optimal functionality for new and existing online gaming operations.
Fulfill any additional duties as directed by management with the utmost diligence and professionalism.