Implementation Analyst

Company Description

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is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at .

Job Description

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The Client Services Service Operations Excellence (Configuration) organization provides consultation, management, and maintenance of ’s product and service settings to support client systems and services, ensuring seamless integration, efficient transaction processing, and compliance with industry standards. We are seeking an individual to lead key initiatives within the Implementation Services Digitization team. This role involves managing non-routine configuration activities along with identifying and resolving issues of low to mid complexity.

The ideal candidate will be a self-starter with project management experience, an analytical and strategic thinker with excellent communication skills and a strong interest in how products are activated, developed and delivered. S/he will possess a unique combination of problem-solving ability, flexibility with rapid changes, intellectual curiosity, and attention to detail.

Responsibilities:

• Manage multiple types of configuration requests in support of client and initiatives. Such as the addition of new system parameters to roll out a new service. This involves the coordination and prioritization of resources and tasks based on committed deliverable dates.
• Review, research, and analyze each client configuration request (i.e. Client Information Questionnaire, Digital Enablement Form) in detail to ensure completeness and accuracy. This includes highlighting discrepancies, inconsistences and incomplete information.
• Gain familiarity with digital payment technologies and the payments ecosystem, including platform expertise, market readiness, product features, and global nuances
• Engage with multiple stakeholders to develop effective solutions that address user needs
• Work with partners to conduct user research and determine scope and business requirements for new product features and enhancements
• Collaborate with cross-functional business, product, technology, client services, commercialization and other teams to design, build, and deliver best-in-class tools, both internally and externally
• Execute existing internal and external communications and training strategies to simplify onboarding and drive engagement
• Collaborate with cross-functional internal teams to define and execute a cohesive strategy related to a specific product or feature
• Provide consultation and guidance on clients’ requests and needs, which also includes discussion of processing implications and completing questionnaires.
• Provide problem resolution support for production and testing configuration changes.
• Build and enhance positive working relationships with clients and internal stakeholders (i.e. Account Management, Project Management, & Testing).
• Assist in the development, management, and tracking of metrics and KPIs. Produce reports, perform analysis, and provide recommendations based on findings.
• Help update, manage, and track global configuration documents.
• Support cross-regional coordination and execution of projects and strategic initiatives.
• Represent customer system and operational requirements to internal organizations.
• Provide training (and share knowledge) to internal and/or cross-functional teams and external clients, as applicable.
• Contribute to department processes and procedures.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

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Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 2-4 years of direct experience is preferred
• Experience using standard MS Office tools, e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.
• Proficiency/experienced in data visualization and business intelligence tools such as Tableau and Power BI.
• Experience and/or knowledgeable with Automation Tools like Power Automate.
• Familiarity with Generative AI (GenAI) technologies and their applications.
• Knowledge of other relevant software and programs that enhance productivity and efficiency.
• Customer-oriented mindset with demonstrated ability to engage with multiple stakeholders and build effective solutions that address client needs
• Prior product management, solutioning, or project management experience
• Ability to explain complex business and technical concepts to broad audiences in an approachable way
• Detail oriented and highly execution focused by working in conjunction with various counterparts across multiple functional groups
• Knowledge of payment systems (card networks, ACH, RTP, digital wallets), banking or funds/money movement
• Knowledge of training development, AI, and automation tools
• Ability to influence, negotiate and drive results, ensuring that timelines are adhered to and any risks to the project are called out early
• Ability to manage multiple projects and workstreams effectively
• Embrace change and ambiguity in an ecosystem that is rapidly evolving
• Strong communication skills, including oral, written, and presentation skills.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to prioritize effectively and multi-task under deadlines
• Working knowledge of client business drivers as it relates to their operations and processing services

Additional Information

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Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

**U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 92,300.00 to 130,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.