Implementation Analyst (Fixed Income)

10 Months ago • All levels

Job Summary

Job Description

Implementation Analyst for Fixed Income at ION Markets, requires experience in Financial Services, excellent analytical & communication skills, ability to work independently & as part of a team, and strong understanding of technologies used in the industry.
Must have:
  • Financial Services
  • Analytical Skills
  • Communication Skills
  • Teamwork Ability
Good to have:
  • Project Management
  • Technical Account
  • Implementation Analysis
  • SME Experience

Job Details

About us
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
Learn more at iongroup.com.

Your role
Your duties and responsibilities

      As a team and at times as the primary contact with clients during Implementation and Upgrade projects – face-to-face meetings/video/conference calls including client project team up to senior stakeholders.
      Liaison with development to understand software functionality being delivered and to communicate any required new developments (enhancements and bug fixes).
      Liaise with the Project Management Office (PMO) and appropriate departmental managers to ensure key deliverables and timescales are being met.
      Collaborate with clients to identify strategic and operational efficiency opportunities. Provide input and feedback to ION Product Management with respect to the usability, functionality, and supportability of the solutions such that improvements are made based on internal and customer feedback.
      Participate in Implementation Analysis (IA) engagements and in writing of IA reports and executive summaries.
      Discuss and document requirements liaising between the client and ION product and development, reviewing and suggesting in some cases alternative options rather than gap development. Collecting and documenting requirements for new functionality requests made by customers. Prepare and submit proposal requests for out-of-scope items.
      Analyze, research, manage, and resolve functional (and other) inquiries received from customers during implementation project.
      Promptly record new issues and clearly and accurately communicate issue status and related details internally and externally. Liaise with system users to remedy business or operational problems.
      Identify where the assistance of ION technical hardware and software specialists is needed and coordinate internally as required.
      Provide customer training for the ION Fixed Income solution and other components.
      Assist the Client Services teams with more complex or escalated issues where specific knowledge of customer installations is required.
      Provide updates to installation pre-requisites if requirements change,
       Installation of software patches during implementation phase(s)

Other duties
We might ask you to perform other tasks and duties as your role expands, .e.g.
·       Project management roles
·       Technical account management roles
·       Implementation Analysis, acting as a SME

Your skills, experience, and qualifications
Required
       Experience working within the Financial Services industry is essential
       Excellent analytical, interpersonal and communication skills (verbal and written)
       Must be able to work as part of a team, whilst also assuming responsibility for your own work
       Must be eager to learn new skills to enhance capabilities
       Must possess the capacity to communicate and translate between technical teams and business users to understand requirements and attain workable solutions
       Ability to manage client expectations and build strong, positive relationships based on trust
       Excellent organizational, time management and multi-tasking abilities
       A proactive, solutions-focused and can-do approach
       Self-motivated, hardworking, goal-oriented individual able to work with minimal supervision while contributing effectively to a team in a structured environment
       Ability to cope under pressure and manage priorities under tight deadlines
       A good understanding of, and experience with, the technologies used within the Financial Services industry
       Proficient in Microsoft Word, Excel and PowerPoint
       Languages: English C1 level
 
undefinedundefinedundefined

Similar Jobs

Veeam Software - Customer Success Representative, Inside Com (Nordics)

Veeam Software

Bucharest, Romania (On-Site)
2 Weeks ago
Clearwater Analytics - Technical Account Management Associate

Clearwater Analytics

Noida, Uttar Pradesh, India (On-Site)
1 Week ago
Kulfi Collective - Senior Creative Director

Kulfi Collective

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Adyen - Strategic Growth Manager

Adyen

San Francisco, California, United States (Hybrid)
3 Weeks ago
Saviynt - Identity Security Practice - Director, Professional Services

Saviynt

Atlanta, Georgia, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Banyan Software - National Sales & Account Manager

Banyan Software

Sydney, New South Wales, Australia (Remote)
1 Month ago
Sabre India - Solutions Engineer

Sabre India

Kraków, Lesser Poland Voivodeship, Poland (Hybrid)
2 Months ago
Grab - Lead, Commercial Planning - Enterprise

Grab

Ho Chi Minh City, Vietnam (On-Site)
3 Months ago
HopSkipDrive - Strategic Account Executive

HopSkipDrive

Minneapolis, Minnesota, United States (On-Site)
3 Weeks ago
USE Insider - Senior Customer Success Manager - Malaysia

USE Insider

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Week ago
gitlab - Accounts Receivable Analyst

gitlab

United States (Remote)
2 Weeks ago
PwC - Senior Consultant Tax Accounting Services

PwC

Amsterdam, North Holland, Netherlands (Hybrid)
2 Months ago
Yahoo - Account Director

Yahoo

Toronto, Ontario, Canada (Hybrid)
2 Months ago
Diligent Corporation - Account Director

Diligent Corporation

London, England, United Kingdom (Hybrid)
3 Weeks ago
The E.W. Scripps Company - Account Executive – WSFL, Miami | Broadcast & Sports Media Sales

The E.W. Scripps Company

Miami, Florida, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Pisa, Tuscany, Italy

Ion - Senior Java Developer - Italy

Ion

Pisa, Tuscany, Italy (On-Site)
10 Months ago
Enphase Energy - Strategic Account Manager, Solar/PV - Italy

Enphase Energy

Italy (On-Site)
5 Months ago
meetup - Business Development Manager

meetup

Milan, Lombardy, Italy (Remote)
3 Weeks ago
jyamma games - VFX ARTIST

jyamma games

Milan, Lombardy, Italy (Remote)
2 Years ago
Ion - Senior IT Architect, Italy

Ion

Italy (Hybrid)
10 Months ago
meetup - Sales Manager Intern

meetup

Milan, Lombardy, Italy (Remote)
2 Weeks ago
deel. - Senior Backend Engineer, Node.js + AWS

deel.

Italy (Remote)
1 Week ago
Ion - Product Designer - Graduate Development Program, Italy

Ion

Milan, Lombardy, Italy (Hybrid)
4 Months ago
Ion - Intermediate IT Auditor, Italy

Ion

Milan, Lombardy, Italy (On-Site)
10 Months ago
Qualcomm - FAE Software Application Engineer

Qualcomm

Milan, Lombardy, Italy (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.

Jersey City, New Jersey, United States (On-Site)

Mumbai, Maharashtra, India (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Houston, Texas, United States (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

Woking, England, United Kingdom (On-Site)

Toronto, Ontario, Canada (On-Site)

View All Jobs

Get notified when new jobs are added by Ion

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug