Implementation Consultant
9 skills required
Job Details
Responsibilities:
- Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers.
- Participate in Discovery calls with customers and cross-functional team
- Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design
- Serves as architect on moderate to complex projects requiring integration with multiple products
- Performs complex configuration, and troubleshooting of Netomi’s solution(s)
- Ensure Project/Process Documentation on the centralized repository
- Participates in reviews(as and when required) with the customers and guides best practices
- Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment
- Leads business discussions regarding Netomi’s value proposition at different levels of customer organization
- Strong in data analytics and providing insights to the customer
- Focus on driving efficiency in project delivery through initiatives
- Analyse the customer health and create a plan to improve and Optimize the performance of AI Agent
Requirements:
- Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation
- Should have spent at least 2 years for a SaaS-based organisation conceptualising and deploying the solution
- Articulate and possesses proficiency in client/stakeholder management
- Strong communication skills both written and verbal
- Ability to deliver under stressful conditions
- Experience in implementation of SaaS products is a must
- Understand basics of SQL and relational databases
- Strong tool experience with JSON, Datadog, Postman, API Integrations
- Basic or moderate understanding of NLP
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About The Company
Backed by the world’s top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises.
Netomi provides multimodal and omnichannel Sanctioned Generative AI, ensuring brand-safe conversations at scale with built-in AI governance controls for accuracy, security, and data privacy.
Our innovative AI deployment guarantees cost savings, operational efficiencies, and boosts in customer satisfaction, loyalty, revenue, and profitability.
Netomi’s no-code solution deploys in weeks, scales automatically, and offers comprehensive tools for non-technical users to easily manage CX AI at scale. This results in a lower total cost of ownership, faster time to market, and reduced reliance on developer resources.
Founded in 2016, Netomi leverages the latest AI developments to enhance customer experience, empowering brands with high-quality automated support and tools to augment human agent teams.
In a rapidly evolving AI landscape, Netomi makes it easy for brands to meet rising customer expectations and deliver exceptional service.
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