Implementation Specialist

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to leverage your skills to push one of the fastest-growing companies in the US to the top of the list. 

Pattern is the premier partner for global ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands—like Nestle, Sylvania, Kong, Panasonic, and Sorel —rely on Pattern's global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces®.

Job Overview

We’re looking for a detail-oriented and proactive Implementation Specialist specifically for partner onboarding. The ideal candidate will have a strong background in process development, project management, and cross-functional collaboration. You will play a key role in developing and updating processes, creating and maintaining playbooks, and providing training and guidance both internally and externally. Additionally, you will support expansion efforts and contribute to continuous improvement initiatives across the organization.

Frequently Asked Questions

What is a day in the life of an Implementation Specialist?

1. Process Development & Updates:

• Develop, update, and optimize processes using tools like Asana and Lucid.

• Collaborate with teams to ensure processes align with business objectives and are efficiently implemented.

2. SOP Creation:

• Design and maintain comprehensive SOP’s for both brand and internal processes.

• Ensure playbooks are up-to-date and effectively utilized across the organization.

3. Continuous Feedback Program:

• Implement and manage continuous feedback programs for internal and external stakeholders.

• Gather, analyze, and act on feedback to improve processes, services, and customer satisfaction.

4. Reporting:

• Prepare detailed reports for executive leadership, SEM/Director, and external stakeholders.

• Use data to drive insights and recommendations for process improvements.

5. Material Creation & Updates:

• Create, update, and maintain documentation, guides, and other materials to support implementation efforts.

• Ensure all materials are accurate, comprehensive, and easily accessible.

6. Expansion Process Development:

• Lead the development of processes to support global expansion, including but not limited to Creators, TikTok, PXM, fulfillment, and marketplaces.

• Work closely with cross-functional teams to ensure seamless execution and alignment with global strategies.

What will I need to thrive in this role?

• Lean/Six Sigma Certified

• Proficient in reporting tools and query building Excel, SQL, Tableau, etc.

• Proven track record of implementing and maintaining cross functional programs/processes with multiple stakeholder expectations being met

• Experience in providing low-code solutions to automate wherever possible

• Bonus if you have operational experience within the ecomm/retail industry 

What is the team like?

• You will report to the Senior Onboarding Manager and interface regularly with the Director of Brand Services You’ll also work collaboratively across nearly every function within the organization worldwide.

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers - Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team

• Video interview with a hiring manager

• Onsite interview with a panel of department leaders

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k) match

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.