IN-Expert Support Engineer

1 Year ago • 9-14 Years • Software Development & Engineering

Job Summary

Job Description

Position is focused on supporting various Blue Yonder Planning solutions in Demand, Fulfillment, and Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross-functional teams including Product Development, Consulting, and Support services. Provides technical and non-technical support during the Steady state period. Analyzes issues, identifies root causes, and finds permanent solutions. Adheres to SLAs based on case severity. Completes product certification courses, documents learning, and builds knowledge content. Provides early visibility and mitigation to technical challenges. Confidently represents product and portfolio, including vision and roadmaps. Acts as a key stakeholder during solution design and collaborates with architects to stabilize the system. Manages/supports new rollouts/deployments and handles change requests/enhancements to improve customer KPIs.
Must have:
  • 9-14 years experience in Product Support/Implementation support
  • Hands-on experience in Demand & Fulfillment products
  • Strong analytical/problem-solving skills
  • Deep understanding of customer business and processes
  • Experience with Blue Yonder's product suite
Good to have:
  • Worked on SAP-IBP/APO, o9, Kinaxis, Relex
  • Knowledge in performance tuning techniques
  • Experience with technical requirements for assigned product line
  • Understanding of various technical platforms and infrastructures
Perks:
  • Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Job Details

Scope:

  • Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.

  • Needs to work with cross functional teams including Product Development, Consulting and Support services.

  • Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.


Our current technical environment:
Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization
Cloud Architecture: MS Azure
Frameworks/Others: PL/SQL, RDBMS

What you’ll do:

  • Understand the implemented solution/ products

  • Analyze the issues, identify Root cause and find the permanent solution to any problem

  • Adheres to SLA based on the severity of the customer cases.

  • Complete the product certification courses assigned.

  • Document the learning and building the knowledge content

  • Provide early visibility and mitigation to technical challenges through the journey.

  • Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers

  • Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer

  • Should collaborate with Solution/Technical architect(s) to stabilize the system

  • Enhance/Change the design based on new business requirements by the customer

  • Single Point of contact for all customer requests for the designated solution

  • Manage/Support new roll outs/deployments and handle change requests/enhancements

  • To improve various KPIs for the customer


What we are looking for:

  • Bachelor’s degree minimum 9 to 14 years of experience in Product Support / Implementation support.

  • Skill set and availability requirements as per the organization's needs

  • Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.

  • Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required

  • Deep understanding of Customer business and processes

  • Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex

  • Knowledge in performance tuning techniques is added advantage.

  • Understanding and experience with the technical requirements for the product line assigned.

  • Understanding of various technical platforms and infrastructures.

  • Understands Blue Yonder's product suite so as to convey relationships and touch-points to the customer.

  • Works with appropriate parties

Our Values


If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Bengaluru, Karnataka, India

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Software Development & Engineering Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential.™

London, England, United Kingdom (On-Site)

Hyderabad, Telangana, India (Remote)

Hyderabad, Telangana, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

London, England, United Kingdom (On-Site)

Bengaluru, Karnataka, India (On-Site)

London, England, United Kingdom (Remote)

Dallas, Texas, United States (Remote)

View All Jobs

Get notified when new jobs are added by Blue Yonder

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug