Inbound Sales Management Specialist

2 Months ago • 7-11 Years • Sales

Job Summary

Job Description

As an Inbound Sales Management Specialist at Accenture, you will be responsible for managing and resolving customer queries, handling escalations and complaints, and providing the best possible resolutions. Your role involves closing faults and complaints within Service Level Agreements (SLAs). You will contribute to transforming customer service into a value-generating service using platform and software contact centers. You will analyze and solve moderately complex problems, create new solutions, and understand the strategic direction set by senior management. The role involves interaction with supervisors, peers, and management, and may require working in rotational shifts. Your decisions will impact your team, and you may manage small teams or work efforts.
Must have:
  • Experience in Customer Experience (CX).
  • Ability to adapt and be flexible.
  • Ability to perform under pressure.
  • Strong problem-solving skills.
  • Agility for quick learning.
  • Strong analytical skills.

Job Details

Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Inbound Sales Management Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
What are we looking for? •Customer Experience (CX) •Adaptable and flexible •Ability to perform under pressure •Problem-solving skills •Agility for quick learning •Strong analytical skills •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts

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About The Company

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and . Accenture helps organizations deliver on their promises to stakeholders and provide exceptional value. They help to improve the way that the world works and lives.

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