Incident Management
Job Summary
Job Description
The Incident Management role involves overseeing major incident management, ensuring rapid response and resolution within the organization. Responsibilities include collaborating with cross-functional teams to identify, analyze, and remediate incidents, communicating updates to stakeholders, and proactively identifying potential issues. The role requires utilization of DataDog for monitoring and incident detection, and awareness of AWS/OCI cloud operations, Micro Services, including node and pod management. Furthermore, this position demands performing L1 troubleshooting based on logs and documented processes to save time for development teams. This role is crucial for maintaining system stability and minimizing downtime.
Must have:
- 6+ years of experience in incident management
- Proven work experience in incident management within a streaming or media organization
- Strong understanding of troubleshooting DataDog, AWS K8S, and other microservices
- Proactive mindset and ability to work under pressure
Good to have:
- Familiarity with Slack for team communication
- Knowledge of JIRA for ticketing and documentation
- Knowledge of PagerDuty for incident response
- Understanding of Tableau for data visualization
11 skills required
Job Details
Key Responsibilities
- Oversee major incident management within the organization, ensuring rapid response and resolution.
- Collaborate with cross-functional teams to identify, analyze, and remediate incidents.
- Communicate effectively with stakeholders and provide timely updates.
- Proactively identify potential issues and prepare mitigation strategies.
- Utilize DataDog for monitoring and incident detection
- Aware of AWS / OCI cloud operations, Micro Services, including node and pod management
- Perform L1 troubleshooting based on logs, documented processes to save time for development teams.
Qualifications
- 6+ years experience
- Proven work experience in incident management within a streaming or media organization.
- Strong understanding and troubleshooting on DataDog, AWS K8S and other microservices.
- Proactive mindset and ability to work under pressure.
Good to Have
- Familiarity with Slack for team communication.
- Knowledge of JIRA for ticketing and documentation
- Knowledge of PagerDuty for incident response.
- Understanding of Tableau for data visualization.
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