Job Description
- Cloud/SaaS & microservices experience
- ITIL best practices
- Temenos Transact/FCM experience
- In-depth banking process knowledge
- 8+ years overall experience
- 5+ years on Temenos Kony/Infinity
- Bachelor's/Master's degree in CS/IT
- Low-code development familiarity
- JavaScript, Java, or Swift skills
- Cloud & banking processing knowledge
- Excellent English communication
Project description
You will be part of a talented IT team working on operational support for the core banking system. You will provide services to a European bank for the Temenos SaaS environment including Temenos Transact, FCM and Infinity. You will act as a consultant for ongoing support and maintenance activities for the bank. The entire team will actively participate in incident resolution by analyzing root causes, cooperating with Temenos and third parties, and preparing software fixes if needed.
Responsibilities
L2 Service Desk:
Incident deep-dive triage and resolution
Initiate and run crisis management through to resolution
System monitoring (business hours-only)
Problem Management activities
Knowledge Management activities to ensure repeatable activities are moved to L1
L3 Third-party Coordination:
Co-ordination with Temenos & third parties for incident resolution
Hot-fix co-ordination and release management
Co-ordinate acceptance testing with Bank for hotfixes
Skills
Must have
8+ years of experience overall
5+ years of experience on the Temenos Kony / Infinity platform
Bachelor's or master's degree in computer science, Information Technology, or a related field.
Familiarity with low-code development methodologies and best practices.
Good programming skills in languages such as JavaScript, Java, or Swift.
Knowledge on Cloud environment
Knowledge on fundamental banking processing
Very good English, spoken and written
Strong problem-solving skills and the ability to analyze complex issues and translate them into technical solutions.
Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
Ability to manage multiple tasks and work under pressure
Nice to have
Experience in Cloud / SaaS environment and microservices architecture
Experience applying ITIL best practices
Experience with Temenos Transact and/or FCM
In-depth knowledge on the banking business processes and functions
Other
Languages
English: C1 Advanced
Seniority
Senior
