Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Microsoft Active Directory
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Ensure smooth functioning of production and development systems - Troubleshoot hardware and software issues - Implement technology at the operating system-level Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Active Directory - Strong understanding of IT operations - Experience in troubleshooting hardware and software issues - Knowledge of server and network areas - Familiarity with software solutions/vendors/brands Additional Information: - The candidate should have a minimum of 5 years of experience in Microsoft Active Directory - This position is based at our Bengaluru office - A 15 years full time education is required