Infrastructure Support Engineer – Middleware, WebLogic/WebSphere, Solace, and Automation Expertise

Job Summary

Synechron is seeking a dedicated and skilled Infrastructure Support Engineer to join our team. This role is vital in ensuring the stability, security, and efficiency of our platform infrastructure. The successful candidate will provide expert-level support for various middleware and application deployment environments, contribute to smooth release processes, and handle critical infra support tasks. Your work will directly impact the operational excellence of our technology services, enabling seamless business operations and supporting innovation initiatives.

Software Requirements

Required Skills:

• Weblogic Server (10.x or later)
• WebSphere Application Server (8.x or later)
• Oracle HTTP Server (OHS)
• Apache HTTP Server (AHS)
• Middleware Services: EMS, MQ, Solace, NDM, SFTP
• CyberArk (for secure access management)
• Autosys (for job scheduling and automation)
• ServiceNow (for incident and change management)
• Unix/Linux command-line proficiency

Preferred Skills:

• Experience with cloud platforms (e.g., AWS, Azure)
• Additional scripting or automation tools (e.g., Shell, Python)
• Version control systems (e.g., Git)

Overall Responsibilities

• Implement, monitor, and maintain platform infrastructure components, ensuring high availability and security.
• Support application deployment, configuration, and troubleshooting across middleware and server environments.
• Collaborate with Production Support and Release teams to complete infrastructure releases efficiently.
• Handle infra-related issues promptly, providing quick resolution to minimize downtime.
• Manage secure access controls via CyberArk and automate processes using Autosys.
• Follow ITSM best practices, including change management processes within ServiceNow.
• Document infrastructure procedures, configurations, and incident resolutions.
• Contribute to continuous improvement initiatives for infrastructure stability and performance.

Performance Outcomes:

• Maintain optimal platform uptime and security standards.
• Ensure timely resolution of infra issues.
• Seamless coordination with support and development teams during releases.
• Adherence to change management and security policies.

Technical Skills (By Category)

Infrastructure & Middleware:

• Weblogic, WebSphere, OHS, AHS (Essential)
• EMS, MQ, Solace, NDM, SFTP (Primarily Solace experience required)
• Unix/Linux commands and scripting (Essential)
• CyberArk for secure access management (Essential)
• Autosys for job scheduling and automation (Essential)

Cloud & Development Tools:

• Familiarity with cloud services (Preferred)
• Basic scripting skills (Shell, Python) (Preferred)

Security & Service Management:

• Knowledge of change management processes (Essential)
• Experience with ITSM tools, especially ServiceNow (Essential)

Experience Requirements

• Minimum of 3 years’ experience in infrastructure support and software deployment.
• At least 2.5 years' direct experience specifically working with platform infrastructure in a production environment.
• Proven track record with middleware services, application deployment, and incident resolution.
• Prior experience working on infra releases, change management, and automation scripting.

Alternative Pathways: Candidates with equivalent extensive experience in infrastructure support, middleware administration, or related roles are encouraged to apply.

Day-to-Day Activities

• Monitor and troubleshoot middleware and server environments.
• Deploy updates, patches, and configuration changes according to release schedules.
• Collaborate daily with support teams to address ongoing infra issues.
• Participate in change and incident management processes via ServiceNow.
• Automate routine tasks using Autosys and scripting.
• Attend regular team meetings, review infra health metrics, and plan capacity upgrades.
• Prepare documentation for configurations, procedures, and incident resolution.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent experience considered.
• Certifications such as Weblogic/WebSphere Administration, CyberArk Security, or Autosys are preferred.
• Training in ITIL or similar frameworks is advantageous.
• Commitment to ongoing professional development, staying current with infrastructure technologies.

Professional Competencies

• Strong analytical thinking and problem-solving skills.
• Effective communication—both verbal and written.
• Ability to work collaboratively within teams and across departments.
• Adaptability in a dynamic environment with evolving technologies.
• Skill in prioritization and time management to handle multiple tasks efficiently.
• Demonstrated capacity for innovation and continuous improvement.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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