Insights Executive, Customer Success

Be a part of something big. With 40,000+ employees in over 100 countries, NIQ is one of the world’s biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and pathways to grow their careers. 

Simply put, we do two things at NIQ. We measure performance for our clients, and we use analytics to help our clients grow their business. 

We use our data to help our clients answer questions like:

• “What are the consumer trends in the category”
• “How responsive are my products to price changes”, 
• “Which of my competitors do I impact when I am on promotion”, 

About your role: 

In this role you will execute projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations

Responsibilities

• Summarize data in tables, charts, and graphs 
• Analyze and interpret sales data and consumer data 
• Set-up and refresh cyclical reports  
• Draft reports and presentations (category overview as well as issue based) building a story and finalizing conclusions and proposes recommendations 
• Review data for errors and inconsistencies 
• Use internal tools and data sources 
• Oversee the day to day support on assigned clients, contributing to the achievement of client satisfaction targets  
• Monitor the progress of inquiries on assigned clients against agreed service levels and escalate any issues to the appropriate team 
• Build effective relationships with client representatives   
• Attend client meetings and presentations virtually and in person  
• Discuss analysis design to best answer client questions with Client Business Partner/client with the support of Senior team member 
• Provide basic training to clients on NielsenIQ tools and solutions 
• Build and maintain relationships with support teams to ensure quality and timely service levels are exceeded 

• University degree or equivalent experience in Marketing Research, Client Service or other related field 
• Fresh Graduates are welcome to apply 
• Business English knowledge, both verbal and written
• Excellent attention to detail and time management skills
• Excellent communication and presentation skills
• Strong proficiency with Microsoft Office (Word, PowerPoint and Excel). 
• Interest and preferably some experience in Client Management and achieving high levels of client satisfaction 
• Passion for data and data analysis 
• Strong analytical mind and excellent numerical skills 
• Preferably experience in FMCG industry, but not required 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion