Institutional Client Services Associate

9 Hours ago • 1-2 Years

Job Summary

Job Description

As an Institutional Client Services Associate, you will act as a liaison to Interactive Brokers' professional clients, providing exceptional service to existing and prospective clients including banks, hedge funds, financial advisors, and introducing brokers. Your responsibilities will include troubleshooting and resolving technical, account, and trade-related queries through various channels, escalating high-level issues, and contributing to process improvements. You will also be involved in client training, market research, and development. Proficiency in French, German, and English is required, with additional European languages being a plus. The role aims to build and maintain long-term client relationships within a global financial institution.
Must have:
  • Strong knowledge of Equities, Options, Futures, and/or FX
  • Analytical problem-solver with a passion for technology and financial markets
  • Proficiency in French, German and English speaking
Good to have:
  • Prior experience in international settlements or clearing operations is a plus
  • Any additional European languages are a plus
Perks:
  • Salary commensurate with experience
  • Performance-based cash bonus and stock grant
  • Hybrid work model
  • Daily company-paid lunch. Fruit and snack options throughout the day

Job Details

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description & Responsibilities

As a liaison to Interactive Brokers' professional clients, the candidate will provide unparalleled service to IBKR's existing and prospective clients, including banks, hedge funds, financial advisors, and introducing brokers. We aim to build and maintain long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings. You are required to be proficient in French, German and English, and a fourth language would be beneficial. 

Responsibilities include, but are not limited to:

  • Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.
  • Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.
  • Other ad hoc projects and duties, including client training, general market research and development, etc

Qualification & Skills

  • Strong knowledge of listed Equities, Options, Futures, and/or FX
  • Analytical problem-solver with a passion for technology and financial markets
  • Prior experience in international settlements or clearing operations is a plus.
  • French, German and English speaking - any additional European languages are a plus.
  • University degree or higher
  • At least one to two years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a firm grasp of the core competencies will also be considered)

Company Benefits

  • Salary commensurate with experience
  • Performance-based cash bonus and stock grant
  • Hybrid work model
  • Daily company-paid lunch. Fruit and snack options throughout the day

Similar Jobs

G- space studios - VFX Artist 001

G- space studios

(Remote)
21 Hours ago
Google - Senior Account Strategist, Mid-Market Sales

Google

Chicago, Illinois, United States (On-Site)
1 Week ago
Google - Measurement Lead, Large Customer Sales

Google

London, England, United Kingdom (On-Site)
2 Weeks ago
ByteDance - Brand Partnerships Manager (PH)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
6 Months ago
WebFX - Jr. Digital Communications Account Manager -Fort Myers, FL

WebFX

Fort Myers, Florida, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Google - Account Strategist, Mid-Market Sales

Google

Dublin, County Dublin, Ireland (On-Site)
2 Days ago
Tesla - Junior Recruiter

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Garena - Associate/Senior Associate, Marketing

Garena

Singapore (On-Site)
6 Months ago
Google - Account Manager, SMB Sales, Google Customer Solutions

Google

Sydney, New South Wales, Australia (On-Site)
1 Week ago
Keywords Studios - Keywords Talent Community

Keywords Studios

Ireland (Remote)
1 Month ago
Mistplay - Account Manager

Mistplay

Beijing, Beijing, China (Remote)
3 Weeks ago
Google - Senior Analytical Lead, Large Customer Sales

Google

Los Angeles, California, United States (On-Site)
2 Weeks ago
Google - Account Strategist, Google Customer Solutions

Google

Dublin, County Dublin, Ireland (On-Site)
2 Weeks ago
Axon - Senior Product Manager

Axon

Madrid, Community Of Madrid, Spain (Hybrid)
9 Hours ago
Google - Customer Engineer III, Security Platform, Google Cloud

Google

Addison, Texas, United States (On-Site)
2 Days ago

Get notifed when new similar jobs are uploaded

Jobs in Zug, Zug, Switzerland

Google - Sales Specialist, Go-To-Market, Alps, Google Cloud

Google

Zürich, Zurich, Switzerland (On-Site)
2 Weeks ago
Fluence - Quality Assurance Manager

Fluence

Zürich, Zurich, Switzerland (Hybrid)
6 Months ago
Google - Senior Staff Software Engineer, Site Reliability Engineering

Google

Zürich, Zurich, Switzerland (On-Site)
2 Days ago
Google - Software Engineer II, Device Integrity, Web and IOS

Google

Zürich, Zurich, Switzerland (On-Site)
2 Weeks ago
PwC - Manager / Senior Manager –Technology Strategy & Transformation Consulting

PwC

Zürich, Zurich, Switzerland (On-Site)
7 Months ago
Microsoft - Member of Technical Staff, AI Pre-Training

Microsoft

Zürich, Zurich, Switzerland (On-Site)
2 Weeks ago
Google - Senior Software Developer, Google Cloud Apps

Google

Zürich, Zurich, Switzerland (On-Site)
1 Week ago
Tesla - Service Advisor

Tesla

Zürich, Zurich, Switzerland (On-Site)
2 Months ago
Google - AI Information Security Engineer

Google

Zürich, Zurich, Switzerland (On-Site)
1 Week ago
Google - Software Engineer II, User Protections, Core

Google

Zürich, Zurich, Switzerland (On-Site)
2 Days ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Greenwich, Connecticut, United States (Hybrid)

Greenwich, Connecticut, United States (Hybrid)

New York, New York, United States (Hybrid)

Tallinn, Harju County, Estonia (On-Site)

Fort Lauderdale, Florida, United States (On-Site)

Chicago, Illinois, United States (Hybrid)

London, England, United Kingdom (Hybrid)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Interactive Brokers

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug