Instructional Designer

2 Months ago • All levels • Education

About the job

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salesforce

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Job Description

The Opportunity

Sitetracker is seeking an Instructional Designer to join the Customer Enablement Team, a role that reports to the Certification Manager and provides services to customers as part of the broader Sitetracker Customer Enablement team. As an Instructional Designer, you will have the opportunity to work closely with some of the most forward-thinking companies and make a meaningful impact to the industries we service.

In this role, you will leverage your knowledge of enterprise software education program planning, customer education training needs, change management protocols, training delivery, and cloud technologies (preferably with Salesforce). Experience with design and delivery for ILT, WBT, and On Demand/Just in Time training programs. The content you design will facilitate the successful onboarding of both customers and employees on the Sitetracker platform.

The Skill Set:

Knowledge of Adult Learning and Instructional Design Theory with models like ADDIE, Action Mapping, and AGILE
Demonstrated history of planning and delivering SaaS enterprise customer education rollouts (especially on force.com)
Proficiency with learning management systems (LMS) and Authoring tools such as Articulate Storyline, Camtasia, Snagit, Vyond, PowerPoint, and Adobe Creative Cloud
Experience with end user, train the trainer, certification workshop, and new product release training
Develop, design, and iterate learning experiences and environments, activities, assignments, and assessments for role-based training
Develop facilitator and participant guides, handouts, rubrics, and other teaching tools
Experience designing in various modalities including ILT, vILT, eLearning/WBT, and Microlearning
Write scripts and storyboards for video and audio content
Utilize metrics and feedback to analyze, update, and refine existing content
Demonstrated ability to manage multiple projects and prioritize schedules
Collaborate with subject matter experts (SME) to develop course content
Proactively communicate both internally and externally, including project risks, issues, or any information that may affect success
Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients
Create a positive work environment and culture by demonstrating a superior attitude and work ethic ensuring the vision, values, and culture of Sitetracker
Able to travel domestically (5-10%)

Within 60 Days, You’ll:

Understand the Product and Audience: Develop a deep understanding of the Sitetracker platform, its features, and functionalities by participating in the Sitetracker Certification program, and existing customer training events, and shadow and support current training initiatives. Understand the product and its features enough to demo the product to someone else on the team. Identify the key audience segments (customers, employees, partners) and their learning needs.
Familiarize with Tools and Processes:Get acquainted with the instructional design tools, platforms (e.g., LMS, authoring tools), and company processes for creating and delivering content. Learn the company’s content creation workflow, including review, feedback, and approval processes.
Collaborate with Key Stakeholders:Establish working relationships with cross-functional teams (Product, Customer Success, Support, etc.) to align on customer training goals and needs. Conduct interviews or surveys with customers and internal teams to understand the most pressing learning challenges.
Complete First Deliverables:Assist in the creation of a small, initial piece of learning content, such as a short onboarding tutorial or a microlearning module. Provide feedback on current instructional design practices, if applicable.

The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

For Colorado based roles, the base salary hiring range for this position is $72,000 to $90000.

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