Insurance Customer Service Representative

2 Months ago • All levels • Customer Service

Job Summary

Job Description

Entrata is seeking an entry-level Insurance Customer Service Representative. The CSR will provide customer support, address routine inquiries, and handle policy updates. Responsibilities include responding to inquiries, cross-selling insurance products, assisting with policy updates and claims, maintaining records, and following regulations. The ideal candidate is detail-oriented with strong communication skills, eager to develop expertise, and will work collaboratively with colleagues and senior team members. The role involves providing accurate information and resolving issues regarding insurance policies.
Must have:
  • Basic understanding of insurance practices and concepts.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to follow standard instructions.
  • Demonstrated problem-solving skills.
  • Detail-oriented approach to tasks.
  • Collaborative mindset for teamwork.
  • Eagerness to learn and develop.
  • Ability to identify customer interest
Good to have:
  • College or university degree or equivalent experience.
  • Familiarity with Entrata software.
  • Previous customer service experience in insurance.
  • Intermediate knowledge of insurance terminology.
  • Ability to adapt to evolving processes.
  • Ability to handle a high volume of interactions.
Perks:
  • Flexible and transparent culture with remote and hybrid work options.
  • Comprehensive medical, dental, and vision coverage.
  • HSA/FSA options and employer-paid disability benefits.
  • Access to 401(k) or similar retirement plans.
  • Wellness initiatives promoting physical and mental well-being.
  • Family-centric leave policies.
  • Entrata Cares programs offering opportunities for volunteerism.
  • Exclusive Previ cell phone plan and discounts.
  • Bi-annual swag drops.

Job Details

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

Entrata Software in Lehi, Utah is seeking an entry-level Insurance Customer Service Representative (CSR) to join our team. The CSR will provide essential customer support within the insurance domain, utilizing foundational knowledge to address routine inquiries, policy updates, and basic problem-solving tasks. This role involves collaborating with colleagues, following established procedures, and contributing to projects. The ideal candidate is detail-oriented, possesses strong communication skills, and is eager to develop their expertise within the insurance industry.

Responsibilities

    • Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving routine issues regarding insurance policies.
    • Proactively engage in cross-selling and upselling insurance products by identifying customer needs and recommending relevant services or upgrades, ensuring compliance with applicable state and federal regulations.
    • Assist customers with policy updates, renewals, and basic claims inquiries, ensuring timely and efficient service.
    • Collaborate with internal teams to escalate and resolve more complex issues under supervision.
    • Maintain accurate customer records, ensuring all interactions and policy updates are properly documented.
    • Follow established procedures and guidelines to ensure compliance with state and federal regulations.
    • Support senior team members in handling projects and assignments, contributing to team goals.
    • Stay informed about company insurance products, updating knowledge regularly to provide current and relevant information to clients.
    • Participate in team meetings and training sessions to deepen understanding of the insurance industry and Entrata’s product offerings.
    • Ensure a high level of customer satisfaction by maintaining a positive and professional attitude in all interactions.

Minimum Qualifications

    • Basic understanding of insurance industry practices and concepts.
    • Proficiency in using computer applications for data entry and record-keeping.
    • Strong written and verbal communication skills.
    • Ability to follow standard instructions and established processes.
    • Demonstrated problem-solving skills within a limited scope.
    • Detail-oriented approach to completing tasks accurately.
    • Collaborative mindset for effective teamwork.
    • Eagerness to learn and develop competence.
    • Ability to identify customer interest in additional products and services, in line with applicable state and federal regulations.

Preferred Qualifications

    • College or university degree in a relevant field or equivalent work experience.
    • Familiarity with Entrata software and tools.
    • Previous customer service experience in the insurance sector.
    • Intermediate knowledge of insurance principles and terminology.
    • Ability to adapt to evolving processes and procedures.
    • Demonstrated ability to handle a high volume of customer interactions.
    • Basic understanding of insurance industry practices and concepts.
$12.88 - $19.47 an hour
This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.

Level - S3
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Nevada, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, Illinois, and Tennessee for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.


It’s a great place to work! Will you join us?

Similar Jobs

Tradu - Data Scientist

Tradu

Chennai, Tamil Nadu, India (On-Site)
10 Months ago
fluence - Sr. Business Analyst, Production Planning

fluence

Houston, Texas, United States (Hybrid)
3 Months ago
binance - Senior Backend Engineer (LLM, Java, Data)

binance

Asia, Lima Region, Peru (Remote)
5 Months ago
appier - Sales Manager, Advertising Solutions

appier

Beijing, China (On-Site)
2 Months ago
Jam City - Lead Product Manager

Jam City

Los Angeles, California, United States (Remote)
2 Months ago
ComeOn Group - Scandinavian Speaking Customer Experience Agent

ComeOn Group

St. Julian's, Malta (Hybrid)
4 Months ago
bytedance - Cloud Technical Support

bytedance

Singapore (On-Site)
3 Months ago
beghou consulting - Technical Support Associate

beghou consulting

Hyderabad, Telangana, India (Hybrid)
1 Month ago
Miro - Enterprise Customer Success Manager

Miro

Austin, Texas, United States (On-Site)
2 Weeks ago
Prophecy - Technical Support Manager

Prophecy

Bengaluru, Karnataka, India (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

beghou consulting - Consultant, Commercial Operations & Analytics

beghou consulting

Evanston, Illinois, United States (Hybrid)
1 Month ago
deel. - Senior Backend Engineer, Node.js + AWS

deel.

Portugal (Remote)
2 Weeks ago
London stock Exchange - PMO Quality Assurance (QA) Director

London stock Exchange

London, England, United Kingdom (On-Site)
1 Month ago
Autodesk - Embedded Service Engineer (Python Developer)

Autodesk

Pune, Maharashtra, India (On-Site)
1 Year ago
Kaedim - Customer Support Engineer

Kaedim

San Francisco, California, United States (On-Site)
1 Year ago
Super.com - Senior Product Manager, Cash Advance

Super.com

United States (Remote)
1 Month ago
Springer Group - Director Group Financial Reporting

Springer Group

Berlin, Berlin, Germany (Hybrid)
2 Months ago
PwC - Senior Associate

PwC

Makati City, Metro Manila, Philippines (On-Site)
10 Months ago
binance - Product Manager, Web3 Wallet

binance

Taipei City, Taiwan (Remote)
2 Years ago
Patel Greene - PD&E Project Manager

Patel Greene

Bartow, Florida, United States (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Lehi, Utah, United States

Reddit - Principal Product Manager - Ads Manager (Monetization)

Reddit

United States (Remote)
2 Months ago
Sierra - Enterprise Account Executive

Sierra

New York, United States (On-Site)
3 Months ago
InnoPhase IoT - Staff/Sr. Staff PHY Design Engineer

InnoPhase IoT

San Jose, California, United States (On-Site)
3 Months ago
HCL Tech - Sr tester - embedded c, c++

HCL Tech

California, United States (On-Site)
2 Months ago
Domo - Senior DevOps Engineer

Domo

American Fork, Utah, United States (On-Site)
1 Month ago
Fox Factory - Cycle Counter

Fox Factory

El Cajon, California, United States (On-Site)
1 Year ago
Abridge - Mobile Engineer (Android)

Abridge

San Francisco, California, United States (Hybrid)
3 Months ago
Toast - Senior Associate, Corporate Finance & Strategy

Toast

Boston, Massachusetts, United States (Hybrid)
1 Month ago
Reality Defender - Applied Scientist Intern (Audio Language Modeling)

Reality Defender

New York, New York, United States (Remote)
2 Months ago
GoMotive - Account Executive, Enterprise - Southeast

GoMotive

United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

CAE - Air Carrier Support Specialist

CAE

Dallas, Texas, United States (On-Site)
3 Weeks ago
Salesforce - Customer Success Manager - Commerce Cloud

Salesforce

Mexico City, Mexico (Hybrid)
2 Weeks ago
Stem,  Inc  - Tier 2 Support Specialist

Stem, Inc

Broomfield, Colorado, United States (On-Site)
1 Month ago
Square - Biologist for Customer Service in Planegg (m/f/d)

Square

Planegg, Bavaria, Germany (On-Site)
3 Weeks ago
DevRev - Customer Success Manager

DevRev

Austin, Texas, United States (On-Site)
2 Months ago
Wolters Kluwer - Customer Service Representative

Wolters Kluwer

United States (Remote)
1 Month ago
Tellius - Customer Success Manager

Tellius

United States (Remote)
1 Month ago
USE Insider - Technical Support Specialist

USE Insider

Berlin, Berlin, Germany (Hybrid)
4 Months ago
Harvey - Enterprise Customer Success Manager, Germany

Harvey

Germany (Remote)
3 Weeks ago
HCL Tech - Technical Support Specialist

HCL Tech

Illinois, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Logan, Utah, United States (Hybrid)

Lehi, Utah, United States (Hybrid)

Lehi, Utah, United States (Hybrid)

United States (Remote)

Pune, Maharashtra, India (Hybrid)

Lehi, Utah, United States (On-Site)

Pune, Maharashtra, India (Hybrid)

Pune, Maharashtra, India (Hybrid)

View All Jobs

Get notified when new jobs are added by entrata

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug