Internal Communications Specialist

At Mercury, we believe great communication isn’t just about sharing information—it’s about creating clarity, connection, and excitement. As we grow, keeping our team aligned and engaged is more important than ever, and that’s where you come in.

We’re looking for an Internal Communications Specialist to help shape how we share important updates, celebrate wins, and keep employees connected to Mercury’s mission. In this role, you’ll bring structure and creativity to our communication channels, ensuring employees have the right information, at the right time, in a way that’s clear, engaging, and fun. You’ll work closely with teams across the company, bringing stories to life and making internal communication feel seamless and impactful.

Reporting to the Employee Communications Lead, you’ll play a key role in executing Mercury’s internal communication strategy. Your work will help foster alignment, transparency, and excitement as we scale—so if you love storytelling, thrive in fast-paced environments, and get a thrill from making complex information simple, this role is for you.

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.

Here are some things you’ll do on the job:

• Drive engaging and effective internal communications that keep employees informed, aligned, and connected to Mercury’s mission.
• Assist in planning our weekly All-Hands, ensuring relevant updates are shared in an impactful way.
• Curate and manage our employee newsletters, gathering and organizing company updates in a way that’s informative, engaging, and fun. 
• Support and optimize our company intranet (Notion), keeping it organized, up-to-date, and easy to navigate for all employees.
• Enhance company-wide communication processes across Slack, Notion, and Google Suite to reduce noise, improve clarity, and ensure scalability as we grow.
• Help create and maintain an internal communications playbook, establishing best practices, guidelines, and processes to improve clarity, consistency, and alignment across the company.
• Bring a strategic mindset to internal communications—you’re not just a writer but a thought partner who isn’t afraid to share ideas and challenge processes to make them better.
• Own projects end to end—you're not just executing tasks, but bringing structure, clarity, and organization to various communication initiatives.
• Support internal communication projects—staying organized, adaptable, and having fun along the way.

You should:

• Have 2+ years of experience in internal communications. 
• Have proven experience with utilizing Slack for internal communications initiatives. 
• Have proven experience managing a company Intranet, experience with Notion is preferred. 
• Be a strong writer and storyteller – you can make even the most complex topics engaging and easy to understand.
• Be detail-oriented and highly organized, with a knack for structuring information clearly.
• Have a collaborative mindset – you love working across teams and helping bring ideas to life.
• Be comfortable navigating ambiguity, adapting to shifting priorities, and making clear decisions
• Be passionate about making internal communication more effective, engaging, and fun.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $97,400-109,600
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $87,700-98,600
• Canadian employees (any location): CAD $92,000-$103,600

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

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