Island Operations Manager

About the Role & Team

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

The Island Operations Manager provides support, leadership and acts as shoreside liaison for all matters affecting Castaway Cay and Lookout Cay Operations. This role will be the shoreside liaison for Island operations including location operating guidelines, service execution, and coordination of future offerings.

*This is a shoreside position, located in Celebration, FL.

What You Will Do

• Provides shore support for all aspects of island operations.

• Supports Manager, Island Operations in coordination and execution of island operation including Recreation, Maintenance, Custodial, Landscaping, Pest Control, Tram Operations, Galley, Medical, Security, Animal Programs, and Human Resources.

• Partners with all shore lines of business to support the island operation including Disney Cruise Line® Safety, Security and Environmental Policy and Compliance, Hotel Operations, Marine Operations, Technical Operations, Entertainment and Port Adventures, Animal Programs, Purchasing and Logistics, and Human Resources.

• Supports with the maintenance and revision of island Location Operating Guidelines, and OJT materials.

• Shoreside liaison for island recreation operation.

• Supports island recreation product enhancement or change initiatives.

• Partner with Walt Disney World Animal Programs for Castaway Ray’s Stingray Program.

• Partners with Manager, Island Operations to see that island Crew services and facilities are maintained at an adequate level.

• Supports Labor Operations/Scheduling to verify proper and effective management and Cast coverage.

• Responsible for adhering to Company policies and standards, and all regulatory and Bahamian requirements applicable to the island operation.

• Supports Manager, Island Operations in monitoring performance to see to the highest level of Guest and Cast satisfaction, and financial/operational results for the island.

• Other responsibilities and duties as assigned by Managers, Island Operations.

• Responsible for the implementation of general safety management responsibilities specified in the Safety Management System (SMS) for areas under their control.

Required Qualifications & Skills

• Knowledge of purchasing and logistics, executing processes and procedures, proper food safety and sanitation practices, and facility management

• Successful ability to create & maintain effective relationships with key partners, vendors, contractors, and industry organizations.

• Experience in sourcing, purchasing, invoicing and related systems.

• Excellent written, verbal skills.

• Ability to travel a minimum of 50% of the year (as driven by business needs) and work outside of business hours.

Preferred Qualifications & Skills

• 5+ years of Island Resort Operation or Shipboard Operation

Required Education

• Bachelor’s Degree in Hotel management or equivalent experience

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