IT Administrator

2 Months ago • All levels • Administartive

Job Summary

Job Description

As an IT Administrator, you will be the backbone of remote IT operations. You will ensure the smooth functioning of IT systems, provide technical support, and maintain cloud-based infrastructure. You will manage user onboarding and offboarding, provide technical support for various tools like Google Workspace, Slack, JIRA, GitHub, and cloud platforms like Linode, AWS, and GCP. The role involves cloud infrastructure management, automation through scripting, supporting SOC 2 compliance efforts, integrating and optimizing various tools, and creating/maintaining documentation and reports.
Must have:
  • Manage user onboarding & offboarding effectively.
  • Provide timely and effective technical support.
  • Manage cloud-based systems for uptime and security.
  • Scripting skills for automation tasks.
  • Support SOC 2 compliance efforts.
Good to have:
  • Experience supporting SOC 2 compliance.
  • Strong scripting skills (Bash, Python).
  • Solid understanding of network security.
  • Bachelor’s degree in IT or related field.

Job Details

About Macrometa

Macrometa, backed by prominent Silicon Valley investors such as Pelion Ventures (CloudFlare seed to IPO), DNX Ventures, Fusion Fund, Akamai, and Benhamou Global Ventures, is disrupting the CDN-Edge Cloud space. Our unique Global Data Network edge computing platform enables the development and deployment of latency-sensitive, distributed applications globally. To date, Macrometa has raised $35M in venture capital.

Macrometa's culture is built on mutual respect and honest interactions. We value humble people who are curious to learn from and help each other. We prioritize our people first, customers second, and everything else third.

About PhotonIQ by Macrometa

PhotonIQ, a product of Macrometa, is revolutionizing the application acceleration landscape with our AI-powered solutions. We empower enterprise customers like Salesforce, StubHub, and Ford Motor Co. to enhance Core Web Vitals, improve conversion rates, and accelerate overall user experience while ensuring worldwide privacy compliance. With a delivery network presence in 25 global regions and over 4,200 points of presence, we offer unmatched reach and performance.

We are a fast-growing tech startup with a fully remote team spread across multiple countries. Our company is built on a culture of innovation, collaboration, and flexibility. We work heavily in the cloud, utilizing cutting-edge technologies to build scalable solutions. Our team relies on a wide range of tools, including Google Workspace, Slack, Linux, macOS, JIRA, GitHub, ChatGPT, OpenAI, Claude, HubSpot, Zoom, Linode, AWS, and GCP. We are looking for an IT Administrator who can manage our technical infrastructure, provide support, and contribute to our ongoing growth.

The Role:

As the IT Administrator, you will be the backbone of our remote IT operations. You will ensure the smooth functioning of our IT systems, provide technical support to our global team, and maintain our cloud-based infrastructure. You will also play a crucial role in automating processes, managing user access, and supporting our SOC 2 compliance efforts.

Key Responsibilities:

  • User Onboarding & Offboarding:
    • Manage the onboarding process for new employees, setting up accounts, permissions, and access to necessary tools.
    • Handle offboarding tasks, ensuring secure deactivation of accounts and retrieval of company assets.
  • Technical Support:
    • Provide timely and effective technical support to remote employees across different time zones.
    • Troubleshoot and resolve issues related to the following tools and platforms:
      • Communication & Collaboration: Google Workspace, Slack, Zoom.
      • Development & Project Management: JIRA, GitHub.
      • Operating Systems: Linux, macOS, windows
      • AI & Automation: ChatGPT, OpenAI, Claude.
      • CRM & Sales: HubSpot.
      • Cloud Hosting: Linode, AWS, GCP.
    • Assist with hardware and software setup, configuration, and maintenance.
  • Cloud Infrastructure Management:
    • Oversee the management of our cloud-based systems, ensuring uptime, security, and optimal performance.
    • Implement and manage security best practices, including firewalls, VPNs, and encryption.
    • Monitor system performance and troubleshoot any issues related to cloud services, particularly on platforms like Linode, AWS, and GCP.
  • Automation & Scripting:
    • Develop and maintain small scripts to automate repetitive tasks, improving efficiency and reducing manual effort.
    • Streamline processes such as user management, data backup, and system monitoring.
  • SOC 2 Compliance Support:
    • Collaborate with our compliance team to maintain SOC 2 compliance.
    • Implement security controls and document processes to support audit requirements.
    • Conduct regular reviews of security policies and procedures, ensuring adherence to best practices.
  • Integration & Optimization:
    • Ensure seamless integration of various tools and technologies used across the organization.
    • Optimize the use of AI and machine learning tools such as ChatGPT, OpenAI, and Claude to enhance productivity and support.
  • Documentation & Reporting:
    • Create and maintain comprehensive documentation for IT processes, systems, and configurations.
    • Prepare regular reports on system performance, security incidents, and compliance status.

Qualifications:

  • Experience:
    • Proven experience as an IT Administrator, preferably in a remote and cloud-centric environment.
    • Strong familiarity with the following tools and platforms:
      • Communication & Collaboration: Google Workspace, Slack, Zoom.
      • Development & Project Management: JIRA, GitHub.
      • Operating Systems: Linux, macOS. windows
      • AI & Automation: ChatGPT, OpenAI, Claude.
      • CRM & Sales: HubSpot.
      • Cloud Hosting: Linode, AWS, GCP.
    • Experience supporting SOC 2 compliance is a plus.
  • Technical Skills:
    • Proficiency in managing cloud services and infrastructure on platforms like Linode, AWS, and GCP.
    • Strong scripting skills (e.g., Bash, Python) for automation and system management.
    • Solid understanding of network security, VPNs, firewalls, and encryption.
  • Soft Skills:
    • Excellent problem-solving abilities and attention to detail.
    • Strong communication skills, capable of providing clear and concise technical support to a non-technical audience.
    • Ability to work independently and manage multiple tasks in a remote setting.
  • Education:
    • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.

Note to recruitment agencies: Macrometa will not accept unsolicited resumes/CV's and will not pay fees of any kind for unsolicited resumes/CV's sent to us by third parties.

Similar Jobs

Internet Brands - Affiliate Sr. Marketing Manager

Internet Brands

El Segundo, California, United States (On-Site)
3 Months ago
fortis games - Sr. Localization Project Manager

fortis games

Brazil (Remote)
2 Months ago
Temporal Technologies - IT Support Specialist

Temporal Technologies

United States (Remote)
4 Days ago
Scale AI - Security Engineer, Product Security

Scale AI

San Francisco, California, United States (Hybrid)
2 Months ago
zeta - Quality Assurance Engineer II

zeta

Hyderabad, Telangana, India (On-Site)
1 Year ago
Rockstar Games - NOC Administrator

Rockstar Games

Bengaluru, Karnataka, India (On-Site)
2 Months ago
GHX - Workday Administrator

GHX

Hyderabad, Telangana, India (On-Site)
1 Week ago
Coherent corp. - IT Site Administrator/ISSO

Coherent corp.

Philadelphia, Pennsylvania, United States (On-Site)
2 Months ago
Riot Games - Senior Manager, Equity Administration

Riot Games

Los Angeles, California, United States (On-Site)
1 Month ago
Universal Music Group - Administrative Assistant

Universal Music Group

Santa Monica, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Capgemini - DC

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Illumina - Senior Software Test Engineer

Illumina

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Argus - Software Engineer (Infrastructure/Backend)

Argus

Indonesia (Remote)
3 Months ago
Barracuda - Principal Account Executive

Barracuda

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Mob entertainment  - Technical Systems Designer

Mob entertainment

(Remote)
6 Days ago
whoop - Staff Battery Engineer

whoop

Boston, Massachusetts, United States (On-Site)
2 Months ago
Social Discovery Ventures - Social Media Manager

Social Discovery Ventures

Chicago, Illinois, United States (Remote)
2 Months ago
Marvell - Staff Validation Engineer

Marvell

New York, United States (On-Site)
1 Month ago
Toast - Business Development Representative

Toast

Toronto, Ontario, Canada (Hybrid)
1 Week ago
ingenuity studios - Senior Animator

ingenuity studios

Vancouver, British Columbia, Canada (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Worldwide

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Administartive Jobs

Sprinkler - Senior Administrative Assistant

Sprinkler

Rome, Lazio, Italy (Remote)
1 Month ago
Capgemini - Network Administration-Fortinet Network Security

Capgemini

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Maersk - Customs Process Administrator

Maersk

Rotterdam, South Holland, Netherlands (On-Site)
5 Days ago
Devoteam - Functional Administrator

Devoteam

Amsterdam, North Holland, Netherlands (On-Site)
2 Weeks ago
e2 open - Business Application Administrator

e2 open

Bengaluru, Karnataka, India (On-Site)
5 Days ago
Zenoti - Gainsight Administrator

Zenoti

Hyderabad, Telangana, India (On-Site)
2 Months ago
UPF Industries  - Office Administrator

UPF Industries

Livermore Falls, Maine, United States (On-Site)
1 Year ago
Nintendo - Associate Service Desk Administrator

Nintendo

Redmond, Washington, United States (Hybrid)
3 Months ago
Zeeco, Inc. - Administrative Assistant

Zeeco, Inc.

Tulsa, Oklahoma, United States (On-Site)
1 Week ago
ISS Stoxx - WordPress Web Administrator

ISS Stoxx

Makati City, Metro Manila, Philippines (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded