IT AV Support Analyst

We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the “Best Damn Space Sim Ever”. We want to build the best we can deliver and we believe wholeheartedly in the value of exceptional diverse talent.

We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the “Best Damn Space Sim Ever”. We want to build the best we can deliver and we believe wholeheartedly in the value of exceptional diverse talent.

We're seeking a IT AV Support Analyst to join our team at Cloud Imperium Games, supporting our wide and varied audio-visual (AV) landscape covering cinema rooms, large video walls, motion capture studio and of course video conferencing. Our user base is often looking for bleeding edge technology advancements across all these spaces and this role will be pivotal in providing support and innovation.  

The IT AV Support Analyst is responsible for providing technical support and troubleshooting services for AV systems and IT equipment. They ensure the smooth operation of AV hardware and software, assist in the setup and breakdown of AV equipment for events, and collaborate with IT teams to manage and resolve AV-related issues.  

Founded in 2012, Cloud Imperium Games creates cutting-edge videogames that defy expectations. We’re currently developing Star Citizen, a record-breaking multiplayer online space sim, and Squadron 42, a cinematic single-player adventure set in the same universe. Join us as we break boundaries and make videogame history. For more information about life at Cloud Imperium Games, check this out - https://youtu.be/cXjp7SRBpIA

What does a IT AV Support Analyst do?

• Provide first-line support for all AV and related IT inquiries and issues. 

• Setup, test, and operate AV equipment for various meetings, presentations, and events. 

• Troubleshoot and resolve technical issues with AV systems, including projectors, microphones, speakers, and video conferencing equipment. 

• Collaborate with IT teams to integrate AV systems with existing IT infrastructure. 

• Maintain an inventory of AV equipment and manage the checkout process for portable devices. 

• Contribute to the development of an overarching corporate AV strategy. 

• Develop and document AV system processes and procedures. 

• Train end-users on the proper use of AV equipment and software. 

• Stay current with emerging AV technologies and recommend upgrades and improvements. 

• Coordinate with external vendors for equipment maintenance and repairs.  

What do we ask for?

• Proven experience in AV support and IT, preferably in a corporate environment. 

• Strong understanding of AV systems, IT infrastructure, and network connectivity. 

• Excellent problem-solving and troubleshooting skills. 

• Ability to work independently and manage multiple tasks simultaneously. 

• Strong communication and interpersonal skills to interact with team members and end-users. 

• Familiarity with AV industry standards and best practices. 

• Willingness to learn and adapt to new technologies and software. 

• Availability to provide support for events outside of standard business hours, as needed. 

• Familiar with collaboration software and tools such as MS Teams and Zoom 

CIG Diversity Statement

CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it’s our differences that make it special.

Fraud Statement

We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at info{@}cloudimperiumgames.com with any information you may have.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!