IT Enablement Engineer

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE TEAM: 

The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions

ABOUT THE ROLE:

Reporting to the Head of IT & Infrastructure, you will be a support focused engineer and will have a background in IT System administration. You’ll also be entrepreneurial and have the ability to work with a talented global team of engineers while demonstrating an appetite to gain good technical competency and ensuring that the highest levels of system availability, performance and security are met. 

As an IT Enablement Engineer, you’ll be providing 1st/2nd line support functions for the service desk and support teams while also administering and maintaining IT cloud Infrastructure related technologies within Tide. This is a full-time, on-site position requiring the employee to work from the office five days a week.

As an IT Enablement Engineer, you’ll be:

• Administering Tide’s Corporate IT and Infrastructure tech stack, managing current technologies, improving existing practices, integrating the multiples of SaaS applications with Tide systems
• Provide on-site technical support to end-users, addressing hardware & software issues promptly.
• Respond to service requests and incidents in a timely and professional manner.
• Maintain asset register, manage laptops, mobile devices, IT accessory inventory based on position and demand. 
• Responsible for user and device lifecycle management.
• Manage & maintain office IT Infrastructure including switches, firewalls, wireless controllers, wireless access points, meeting rooms and VC solutions.
• Managing hardware, upgrades & secure disposal
• Providing 1st/2nd line systems and application-level support to end users.
• Troubleshooting problems, answering questions and providing training on IT Systems to end users.
• Identifying, testing, and implementing workarounds for reported issues
• Document procedures, policies, technical instructions and security practices.

What makes you a great fit: 

• You should possess strong technical skills, excellent customer service abilities, and the ability to work independently and as part of a team.
• You have basic knowledge about Okta
• You have knowledge about Windows devices and Windows OS troubleshooting, including device formatting and hardware preparation.
• You have knowledge about Apple devices, Mac OS and its configuration.
• You have a practical level of experience working with ITSM platforms and ticketing systems, specifically Atlassian (JIRA & Confluence)
• Excellent customer focus and a can-do attitude and good communication skills
• You have working knowledge of the following MDM tools
• JAMF Cloud
• Microsoft Modern endpoint management tools - Intune.

What you’ll get in return: 

• Make work, work for you! We are embracing new ways of working and support flexible working arrangements. Plus, you’ll get:
• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of GBP 1000  per year
• Additional health & dental insurance
• Mental wellbeing platform
• Snacks, light food, drinks in the office
• WFH equipment allowance

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.