Job Description
- Office 365
- VPN Configuration
- Wi-Fi Configuration
- Remote Troubleshooting
- Hardware Support
- Desktop Troubleshooting
- Network Administration
- Active Directory
- Term Insurance
- Employee Assistance
Description
Requirements
Lakshya Digital, a Keywords Studio Company in India is headquartered in Gurgaon and has a team of over 750 employees spread across studio facilities in Gurgaon, Pune, Bengaluru, Europe, Seattle, and sales offices in San Diego and Tokyo. Setup in 2004, Lakshya has, over the last 18+ years, created a reputation in the game development industry for being a highly talented and dependable game art studio. During this time, Lakshya has created art for over a hundred game titles, including hugely successful global hits such as Elden Ring, Halo Infinite, Returnal, Bloodborne, Forza 5, Microsoft Flight Simulator, Fifa Online 4, Call of Duty: Black Ops Cold War, Sea of Thieves, Final Fantasy 6 Remake etc. Lakshya’s senior team, which comprises of top-notch International and Indian talent, has a huge amount of experience of creating art for different game platforms and genres. Lakshya blends artistic creativity with strong process orientation in order to deliver best in class services. In India, Lakshya works closely with NASSCOM to help grow the game development eco-system.
For more info please refer to
https://lakshyadigital.com/ & https://www.linkedin.com/company/69023/.
Job Responsibilities:
- Hardware Maintenance: Install, configure, and maintain Desktops and laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
- Manage and lead onboarding and IT training for new hires, as well as offboarding for retrieving equipment
- Track and manage inventory of IT assets (laptops, peripherals etc.)
- Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network check, etc.)
- Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walk-ups, or remote desktop tools, to diagnose and resolve hardware and software issues
- Handle support for user issues related to Desktop and laptops (Windows and macOS)
- Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
- Basic Knowledge of Active Directory user creation, Groups and OUs
Desired Skills:
- Experience in providing complete hardware support – assembling of PCs, hardware troubleshooting etc.
- Conduct remote troubleshooting of computer problems
- Maintenance of PC Desktop Systems
- Track and manage inventory of IT assets (laptops, peripherals etc.)
- Installation of PC’s, Network printers over the Local Area Network
- Installation and Configuration of Office365 client software’s
- Training for new hires, as well as offboarding for retrieving equipment
- Resolve Day to Day Desktop Calls
- Provide technical support to users, and maintaining workstation
Benefits
- We offer the opportunity to work on some of the best-known game titles in the world
- We cover Term Insurance and Personal accidental insurance for you.
- Benefit from our free Employee Assistance Program (EAP) for mental and emotional wellbeing.
- … And a lot more!
Role Information: IN
Studio: Keywords India
Location: Asia Pacific
Area of Work: IT & Infosec
Service: Support
Employment Type: Full Time
Working Pattern: In-Office
