IT Executive
About the job
Job Description
- Hardware Support
- Desktop Troubleshooting
- Network Administration
- Active Directory
- Office 365
- VPN Configuration
- Wi-Fi Configuration
- Remote Troubleshooting
- Term Insurance
- Employee Assistance
Description
Requirements
Lakshya Digital, a Keywords Studio Company in India is headquartered in Gurgaon and has a team of over 750 employees spread across studio facilities in Gurgaon, Pune, Bengaluru, Europe, Seattle, and sales offices in San Diego and Tokyo. Setup in 2004, Lakshya has, over the last 18+ years, created a reputation in the game development industry for being a highly talented and dependable game art studio. During this time, Lakshya has created art for over a hundred game titles, including hugely successful global hits such as Elden Ring, Halo Infinite, Returnal, Bloodborne, Forza 5, Microsoft Flight Simulator, Fifa Online 4, Call of Duty: Black Ops Cold War, Sea of Thieves, Final Fantasy 6 Remake etc. Lakshya’s senior team, which comprises of top-notch International and Indian talent, has a huge amount of experience of creating art for different game platforms and genres. Lakshya blends artistic creativity with strong process orientation in order to deliver best in class services. In India, Lakshya works closely with NASSCOM to help grow the game development eco-system.
For more info please refer to
https://lakshyadigital.com/ & https://www.linkedin.com/company/69023/.
Job Responsibilities:
- Hardware Maintenance: Install, configure, and maintain Desktops and laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
- Manage and lead onboarding and IT training for new hires, as well as offboarding for retrieving equipment
- Track and manage inventory of IT assets (laptops, peripherals etc.)
- Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network check, etc.)
- Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walk-ups, or remote desktop tools, to diagnose and resolve hardware and software issues
- Handle support for user issues related to Desktop and laptops (Windows and macOS)
- Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
- Basic Knowledge of Active Directory user creation, Groups and OUs
Desired Skills:
- Experience in providing complete hardware support – assembling of PCs, hardware troubleshooting etc.
- Conduct remote troubleshooting of computer problems
- Maintenance of PC Desktop Systems
- Track and manage inventory of IT assets (laptops, peripherals etc.)
- Installation of PC’s, Network printers over the Local Area Network
- Installation and Configuration of Office365 client software’s
- Training for new hires, as well as offboarding for retrieving equipment
- Resolve Day to Day Desktop Calls
- Provide technical support to users, and maintaining workstation
Benefits
- We offer the opportunity to work on some of the best-known game titles in the world
- We cover Term Insurance and Personal accidental insurance for you.
- Benefit from our free Employee Assistance Program (EAP) for mental and emotional wellbeing.
- … And a lot more!
Role Information: IN
Studio: Keywords India
Location: Asia Pacific
Area of Work: IT & Infosec
Service: Support
Employment Type: Full Time
Working Pattern: In-Office
About The Company
has nearly two decades of experience. Operating across multiple countries, including India, the United States, the United Kingdom, Japan, and the Philippines, we've contributed to over 150 AAA titles.
Founded in 2004, we prioritize client satisfaction. With a global workforce of over 800, we employ industry experts in the US, UK, and Japan studios, collaborating directly with teams in India and Manila to provide exceptional service, scale, and quality worldwide. We excel in crafting tailored solutions and engagement models for our partners, ensuring more content, faster turnaround times, and cost-effectiveness without sacrificing quality. Our reputation as a trusted, highly skilled, client-centric art studio is rooted in our experience, proficiency, and essential capabilities.
Experience and Expertise: With a portfolio of 150+ game titles, including Elden Ring, Destiny 2, Forza Motorsport, Final Fantasy XVI, Street Fighter 6, Baldur’s Gate 3, and Alan Wake II, our team blends international and Indian talent, featuring seasoned professionals with extensive experience in game art development across diverse platforms and genres.
Enablers: Our advanced studios in Gurgaon, Pune, Bangalore, Manila, and Seattle boast state-of-the-art infrastructure supporting our projects. Our efficient workflow, enhanced by our proprietary automation tool, SWAT, fosters online collaboration and offers clients visibility at every project stage. Our vibrant work culture drives employee growth, forming a team of over 800 talented, passionate, and committed individuals.
Industry Leadership: As industry leaders and NGF members, we closely collaborate with NASSCOM to nurture India's thriving game development ecosystem. Lakshya is also a part of Keywords Studios, the world's premier game development services provider headquartered in Dublin.
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