IT Help Desk Technician

Title: IT Helpdesk Technician

• This position is for temporary engagement through our staffing partner DZConneX.
• Candidates must be authorized to work in the United States for this position.
• This role will be based fully on-site in Santa Monica, CA.

Naughty Dog is seeking a Helpdesk Technician to join our IT team in supporting our infrastructure and development team. This position will be the first line of technical support for local and remote users. The ideal candidate will have previous experience assembling/repairing custom high end PCs, technical hardware/software knowledge, exceptional customer service skills, and will be able to collaborate well in a team environment. The candidate would also have a strong passion for building PCs, customer service, problem solving, and supporting cutting edge hardware and software solutions. If you are interested in supporting and learning from some of the most talented people in the industry, taking on new challenges, and being an integral part of Naughty Dog’s growth and development, we would love to hear from you.

What will you do:

• Build custom PC workstations on-site on a regular basis
• Serve as first point of contact for hardware and software technical issues
• Perform remote and local troubleshooting and diagnostics
• Install, modify, and repair computer hardware, software, and peripherals for users
• Assist with equipment setup and deployment to local and remote users
• Follow up with users and see problems through to resolution
• Document instructions and resolutions
• Properly escalate unresolved queries to the next level of support
• Organization and inventory of IT hardware
• Shipping and receiving IT hardware
• Movement of user equipment and or servers throughout the office
• Additional responsibilities may be assigned as needed

What skills will you use:

• Proficiency building PCs and working with PC hardware
• Strong client-facing customer service and communication skills
• Strong troubleshooting skills
• Strong understanding of the Microsoft Windows 10/11 operating systems
• Proficiency in Microsoft Office 365: Word, Excel, PowerPoint, Microsoft Teams, and Outlook

Bonus Skills:

• Operating Systems: Windows 11, Ubuntu
• Languages: Python, SQL, PowerShell, Bash
• Software: JIRA, Confluence, Slack, Perforce, Zendesk, Adobe Suite, EzOffice Inventory, Miro
• Scripting and automation
• Familiar with A/V systems
• Familiar with live streaming hardware and software
• Familiar with Sony PlayStation hardware and peripherals