IT Helpdesk

1 Month ago • 1 Years + • Administrative

Job Summary

Job Description

This IT Helpdesk role in Ho Chi Minh City, Vietnam involves hardware/software installation and configuration for users, managing accounts (including domain accounts and email accounts on servers and Azure Active Directory), troubleshooting hardware/software issues, ensuring data security, reclaiming hardware from resigned employees, managing the telephone and entrance control systems, providing end-user support for Microsoft Office, Windows, and remote access, basic LAN/WAN administration, setting up professional game design and development software, logging activities, and managing assets. The position requires a college degree in a computer-related field and at least one year of experience in a similar role. Experience in multinational companies is preferred. Strong knowledge of PC hardware and software, Active Directory, Azure, Office 365, and Windows client systems is essential. The candidate should possess a good service attitude, be self-motivated, adaptable, and able to work well under pressure.
Must have:
  • Hardware/Software installation & troubleshooting
  • Active Directory & Azure knowledge
  • Office 365 & Microsoft Office expertise
  • Data security & account management
  • Helpdesk system & asset management experience
  • Excellent communication skills
Good to have:
  • Experience in multinational companies
  • Knowledge of LAN/WAN administration
  • Game design software setup experience

Job Details

Responsibilities

  • Hardware installation and software configuration for users.
  • Place the machines for new users and reclaim the older machines.
  • Setup security updates on workstations’ operating system and software.
  • Perform basic hardware and software troubleshooting.
  • Protect the company data security, prevent the loss of important company data.
  • Reclaim the resigned employee hardware and delete related useless information immediately and validate the machine and peripheral equipment.
  • Account configuration:
    a) Add new domain accounts and establish the email accounts on servers and Azure Active Directory.
    b) Configuration account and email account on clients.
  • Telephone system management.
  • Entrance control system management.
  • Autonomous and able to work well under pressure.
  • Support end-users on Microsoft Office, Windows, and Remote Access Support basic LAN/WAN administration.
  • Setup professional game design and develop software.
  • Log all activities into the company’s helpdesk system.
  • Manage all assets with company’s asset management system.

Qualifications

  • College Degree or above in Computer or relevant fields.
  • 1+ years of experience in similar role or job position.
  • Helpdesk related working experiences in multinational companies preferred.
  • Good knowledge of PC hardware & software installation and troubleshooting.
  • Familiar with Active Directory and Azure.
  • Familiar with Office 365, Microsoft Office applications and Exchange Server.
  • Knowledge of Windows Client systems-based configuration and administration preferred.
  • Knowledge of an asset and helpdesk management system with SLAs.
  • Good service attitude.
  • Self-motivated, adaptable, and can work under pressure.
  • Good written and oral English.

Job Info

  • Job Function Identification 1162
  • Posting Date 04/23/2025, 04:45 AM
  • Locations Vietnam, Ho Chi Minh (Sparx)
  • Job Function Schedule Full time
  • Linkedin Tags #LI-LN

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