IT Helpdesk Engineer
Job Summary
Job Description
Limit Break seeks an IT Helpdesk Engineer in Tokyo to be the first member of their Japan-based IT team. This role will involve providing first-line technical support, troubleshooting hardware/software/network issues, managing user accounts, and collaborating with global IT teams. Responsibilities include device setup, IT security policy implementation, hardware procurement, and conducting user training sessions. The ideal candidate will be fluent in Japanese and English, possess strong problem-solving skills, and have a proactive approach to IT management.
Must have:
- 2+ years IT experience
- Mac/Windows OS troubleshooting
- WIFI network setup
- IT ticketing system experience
- Fluent in Japanese and English
Good to have:
- Okta/SSO setup
- MDM (InTune/JAMF)
- Workflow automation
- Asset management
- Startup experience
2 skills required
Job Details
Location: Tokyo, Japan , On- site
About us:
Deep expertise. Personal and Industry evolution. Impeccable craft. These are Limit Break’s founding principles.
Limit Break is founded by global industry leaders in mobile gaming. We are unlocking its potential beyond games to transform digital markets into real-world economies and digital worlds into vibrant communities who will take gaming economies for both players and traders to new limits. We combine the power of technology, crypto currency, and creative vision to create experiences that connect people from all corners of the globe.
Limit Break is backed by leading investors that include Buckley Ventures & Paradigm Ventures. The total crypto market capitalization increased by 25 times in a single year. The adoption rate and a number of public and private partnerships is proving it to be the next wave of technology of the future and Gaming is leading the way.
About the Role:
Limit Break is looking for an IT Engineer to join our team in Japan. As the first addition to the Limit Break IT team in Japan, you will work closely with our global IT team to implement best practices and support our growing staff in Japan.
This is a unique opportunity for an intellectually curious and hardworking individual to help the organization with IT needs.
You will have the opportunity to:
● Provide first-line technical support to end-users, troubleshooting hardware, software, and network issues efficiently.
● Assist employees with device setup and configuration.
● Manage user accounts and access rights.Monitor and respond to IT support tickets, prioritizing and escalating issues as needed.
● Collaborate with regional and global IT teams to implement IT security policies and best practices.Assist in hardware procurement, inventory management, and asset tracking.
● Support office IT infrastructure, including Wi-Fi networks, VPN access, and security protocols.
● Conduct user training sessions to promote IT best practices and security awareness.
● Participate in IT projects, such as system upgrades, migrations, and process improvements.
● Ensure compliance with local regulations and company policies regarding IT governance and data protection.
Qualifications:
● 2+ years experience in Information Technology.
● Experience with set up and troubleshooting Mac and Windows Operating Systems.
● Experience with set up and configuration of WIFI networks.
● Experience working with IT ticketing systems.
● Eager to learn and have a strong sense of ownership.
● Fluent in Japanese and English
A Plus:
● Experience with Okta and Single Sign-On set up and configuration.
● Experience managing MDM such as InTune and JAMF.
● Experience writing workflow automations.
● Experience managing assets.
● Prior Startup experience.
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