The IT HelpDesk Specialist will provide prompt and reliable user support, set up and maintain workstations, manage accounts and equipment, and help ensure smooth IT operations. Responsibilities include troubleshooting support requests, providing user support with high user satisfaction, setting up workplaces for new employees, managing accounts, installing software, supporting remote users, managing equipment inventory, and writing software/service manuals.  The role requires strong troubleshooting skills, excellent communication, and knowledge of ITIL standards.  The position offers flexible work conditions, a remote format, and opportunities for professional development.

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 <h2>Job description</h2>
 G5 Games is a Swedish developer and publisher of mobile games played by over 250 million people worldwide. We create large-scale projects, such as&nbsp;Sherlock,&nbsp;Hidden City®,&nbsp;Jewels of Rome®, and continuously improve their technical aspects.
We are currently strengthening our team and looking for an IT HelpDesk Specialist&nbsp;in the cities of&nbsp;Wroclaw or Warsaw&nbsp;who will provide prompt and reliable user support, set up and maintain workstations, manage accounts and equipment, and help ensure smooth IT operations across the company. If you are interested in troubleshooting, helping people, and keeping systems running smoothly — we’d love to have you on our team!
What You Will Work On:
<ul>
<li style="font-weight: 400;" aria-level="1">Prompt troubleshooting upon receipt of support requests (research and problem-solving). </li>
<li style="font-weight: 400;" aria-level="1">Provide reliable user support with a high level of user satisfaction and technical expertise. </li>
<li style="font-weight: 400;" aria-level="1">Feedback from team and managers actioned. </li>
<li style="font-weight: 400;" aria-level="1">Encourages the use of best practice across the team, including documenting and sharing with others. </li>
<li style="font-weight: 400;" aria-level="1">Set up workplaces for new employees. </li>
<li style="font-weight: 400;" aria-level="1">Register, maintain and block accounts in the company's services. </li>
<li style="font-weight: 400;" aria-level="1">Install and set up the necessary software. </li>
<li style="font-weight: 400;" aria-level="1">Work remote users. </li>
<li style="font-weight: 400;" aria-level="1">Keep track of all equipment, conduct regular inventory checks, and handle equipment receipts and shipments. </li>
<li style="font-weight: 400;" aria-level="1">Write manuals for software and/or services for company employees.</li>
</ul>
What We Expect:
<ul>
<li style="font-weight: 400;" aria-level="1">At least 2 years of experience working in a similar position.</li>
<li style="font-weight: 400;" aria-level="1">Higher education.</li>
<li style="font-weight: 400;" aria-level="1">Admin-level PC skills (Windows, *nix).</li>
<li style="font-weight: 400;" aria-level="1">Proactivity and independence in daily work, quick response to requests.</li>
<li style="font-weight: 400;" aria-level="1">User-oriented approach.</li>
<li style="font-weight: 400;" aria-level="1">Knowledge of ITIL standards &amp; practices.</li>
<li style="font-weight: 400;" aria-level="1">English proficiency: enough to read technical documents.</li>
<li style="font-weight: 400;" aria-level="1">Excellent communication skills (written/verbal).</li>
<li style="font-weight: 400;" aria-level="1">Upper-Intermediate Russian proficiency.</li>
</ul>
What We Offer:
<ul>
<li>Flexible Work Conditions&nbsp;– Fully remote format with no office restrictions. Convenient flexible schedule and transparent processes.</li>
<li>Development &amp; Learning&nbsp;– Internal education system that includes workshops, webinars, and hackathons. Compensation for English and other language courses.</li>
<li>Health &amp; Well-being&nbsp;– Medical insurance and reimbursement for gym memberships. Team sports initiatives to promote a healthy lifestyle.</li>
<li>Bonus Program&nbsp;– Performance-based bonuses upon meeting sales targets. For key employees—profit-sharing from stock value growth.</li>
<li>Expert Community&nbsp;– Work alongside top industry professionals. Grow in a dynamic and innovative environment.</li>
</ul>
We look forward to your application!
More about G5 Games:
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All official communications with G5 Games representatives are conducted exclusively through the&nbsp;&nbsp;domain. We carefully review each application within a week. If your experience and skills match our requirements, we will contact you for further discussion. If there isn’t a suitable position at the moment, we will add you to our talent pool and notify you when a relevant opportunity arises.
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