IT HelpDesk Specialist

4 Months ago • 2 Years + • IT & Infrastructure

Job Summary

Job Description

The IT HelpDesk Specialist will provide prompt and reliable user support, set up and maintain workstations, manage accounts and equipment, and help ensure smooth IT operations. Responsibilities include troubleshooting support requests, providing user support with high user satisfaction, setting up workplaces for new employees, managing accounts, installing software, supporting remote users, managing equipment inventory, and writing software/service manuals. The role requires strong troubleshooting skills, excellent communication, and knowledge of ITIL standards. The position offers flexible work conditions, a remote format, and opportunities for professional development.
Must have:
  • 2+ years experience in similar role
  • Admin-level PC skills (Windows, *nix)
  • Proactive and independent work style
  • User-oriented approach
  • ITIL standards & practices knowledge
  • English proficiency (technical docs)
  • Excellent communication skills
Good to have:
  • Upper-Intermediate Russian proficiency
Perks:
  • Flexible work conditions (fully remote)
  • Flexible schedule
  • Internal education system
  • Compensation for language courses
  • Medical insurance
  • Gym membership reimbursement
  • Team sports initiatives
  • Performance-based bonuses
  • Profit-sharing (key employees)

Job Details

Job description

G5 Games is a Swedish developer and publisher of mobile games played by over 250 million people worldwide. We create large-scale projects, such as SherlockHidden City®Jewels of Rome®, and continuously improve their technical aspects.

We are currently strengthening our team and looking for an IT HelpDesk Specialist in the cities of Wroclaw or Warsaw who will provide prompt and reliable user support, set up and maintain workstations, manage accounts and equipment, and help ensure smooth IT operations across the company. If you are interested in troubleshooting, helping people, and keeping systems running smoothly — we’d love to have you on our team!

What You Will Work On:

  • Prompt troubleshooting upon receipt of support requests (research and problem-solving).
  • Provide reliable user support with a high level of user satisfaction and technical expertise.
  • Feedback from team and managers actioned.
  • Encourages the use of best practice across the team, including documenting and sharing with others.
  • Set up workplaces for new employees.
  • Register, maintain and block accounts in the company's services.
  • Install and set up the necessary software.
  • Work remote users.
  • Keep track of all equipment, conduct regular inventory checks, and handle equipment receipts and shipments.
  • Write manuals for software and/or services for company employees.

What We Expect:

  • At least 2 years of experience working in a similar position.
  • Higher education.
  • Admin-level PC skills (Windows, *nix).
  • Proactivity and independence in daily work, quick response to requests.
  • User-oriented approach.
  • Knowledge of ITIL standards & practices.
  • English proficiency: enough to read technical documents.
  • Excellent communication skills (written/verbal).
  • Upper-Intermediate Russian proficiency.

What We Offer:

  • Flexible Work Conditions – Fully remote format with no office restrictions. Convenient flexible schedule and transparent processes.
  • Development & Learning – Internal education system that includes workshops, webinars, and hackathons. Compensation for English and other language courses.
  • Health & Well-being – Medical insurance and reimbursement for gym memberships. Team sports initiatives to promote a healthy lifestyle.
  • Bonus Program – Performance-based bonuses upon meeting sales targets. For key employees—profit-sharing from stock value growth.
  • Expert Community – Work alongside top industry professionals. Grow in a dynamic and innovative environment.

We look forward to your application!

More about G5 Games:

Follow us on social media: , , , , , .

All official communications with G5 Games representatives are conducted exclusively through the  domain. We carefully review each application within a week. If your experience and skills match our requirements, we will contact you for further discussion. If there isn’t a suitable position at the moment, we will add you to our talent pool and notify you when a relevant opportunity arises.

Similar Jobs

Loft Orbital - Production Planner

Loft Orbital

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)
3 Weeks ago
Activision - Senior Lighting Artist

Activision

Los Angeles, California, United States (On-Site)
1 Month ago
BioFire - Senior Buyer: Indirect - Professional Services

BioFire

Durham, North Carolina, United States (On-Site)
1 Month ago
London stock Exchange - Sales Order Specialist with Spanish

London stock Exchange

Gdynia, Pomeranian Voivodeship, Poland (On-Site)
2 Months ago
dun bradstreet - Product Sales and Solutions Consultant

dun bradstreet

Hong Kong (On-Site)
6 Months ago
Eccentric - IT Support Engineer

Eccentric

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Reltio - Senior IT Infrastructure Engineer

Reltio

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Upjers - Student Internship in IT for Application Development (m/f/d)

Upjers

Bamberg, Bavaria, Germany (On-Site)
3 Weeks ago
Nfocus solution - Desktop and IT Support Technician

Nfocus solution

Leavenworth, Kansas, United States (On-Site)
3 Weeks ago
Zones - IT Hardware Technician

Zones

Albany, New York, United States (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Rocket - Senior Benefits Analyst

Rocket

Vilnius, Vilnius County, Lithuania (Hybrid)
2 Months ago
binance - Pioneer Talent Program - Backend Java Engineer (DEX) - Web3 Wallet

binance

Dubai, Dubai, United Arab Emirates (Remote)
7 Months ago
bytedance - Cloud Network Engineer

bytedance

San Jose, California, United States (On-Site)
3 Months ago
Next Level Business Services - IBM BPM Architect (Full Time)

Next Level Business Services

Chattanooga, Tennessee, United States (On-Site)
9 Months ago
NinjaVan - Field Sales Executive

NinjaVan

Tangerang, Banten, Indonesia (Hybrid)
3 Months ago
HCL Tech - Senior LabVIEW Designer

HCL Tech

California, United States (On-Site)
1 Month ago
Ubisoft - 3D Artist

Ubisoft

Pune, Maharashtra, India (On-Site)
9 Months ago
Prophecy - Delivery Solution Architect

Prophecy

Leeds, England, United Kingdom (On-Site)
2 Months ago
Qualcomm - BSP Engineer, CE

Qualcomm

Hyderabad, Telangana, India (On-Site)
2 Months ago
Critical mass - Account Manager, DCO

Critical mass

New York, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in undefined

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

IT & Infrastructure Jobs

Keywords Studios - IT Senior Support Manager

Keywords Studios

Madrid, Community Of Madrid, Spain (Hybrid)
3 Months ago
LeoVegas - IT Support Engineer

LeoVegas

Leeds, England, United Kingdom (On-Site)
1 Month ago
eBay - Senior IT Support Engineer

eBay

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
luxsoft - IT Asset Management Specialist (Warehouse Operations)

luxsoft

San Antonio, Texas, United States (On-Site)
2 Months ago
Penumbrainc - Sr Manager- IT Infrastructure, Ops

Penumbrainc

Alameda, California, United States (On-Site)
3 Months ago
PwC - Experienced Consultant in Risk Management, Compliance and IT Audit

PwC

Nantes, Pays De La Loire, France (On-Site)
1 Month ago
Simcorp - Senior IT Operation Specialist

Simcorp

Copenhagen, Denmark (Hybrid)
3 Months ago
Tesla - Software Developer, IT Application

Tesla

North Holland, Netherlands (On-Site)
5 Months ago
Kojima - IT Support Engineer

Kojima

Tokyo, Japan (On-Site)
3 Months ago
Nice - Team Lead, IT Tech Support

Nice

Ra'anana, Center District, Israel (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Podgorica, Podgorica Municipality, Montenegro (On-Site)

Yerevan, Yerevan, Armenia (On-Site)

Tbilisi, Tbilisi, Georgia (On-Site)

Podgorica, Podgorica Municipality, Montenegro (Remote)

Astana, Astana, Kazakhstan (Remote)

Astana, Astana, Kazakhstan (Remote)

Yerevan, Yerevan, Armenia (Remote)

Tbilisi, Tbilisi, Georgia (Remote)

Tbilisi, Tbilisi, Georgia (Remote)

View All Jobs

Get notified when new jobs are added by G5 games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug