IT Infrastructure Lead

Are you a leader within IT Infrastructure? Do you want to shape the future of Jagex’s Corporate Digital Backbone?

Are you ready to lead the evolution of IT infrastructure at a leader in the gaming industry? As IT Infrastructure Lead, you will be at the helm of Jagex’s Corporate IT ecosystem, driving innovation, resilience, and world-class service delivery.

This is your opportunity to own the strategy, modernize the tech stack, and build a cloud-first, scalable, and secure infrastructure that powers the business. You’ll lead a team of skilled engineers, shaping best-in-class solutions that enhance performance, security, and efficiency across Jagex’s IT landscape.

Working closely with senior leadership and cross-functional teams, you’ll translate business needs into cutting-edge IT capabilities, spearhead transformational initiatives, and champion automation, governance, and next-gen security.

Your influence extends beyond internal teams, you’ll orchestrate high-value vendor relationships, drive cost efficiency, and enforce service excellence, ensuring that Jagex stays ahead in a competitive and fast-moving industry. If you thrive in an environment where innovation meets impact, leadership fuels growth, and technology drives business success, this is your chance to make a lasting mark on Jagex’s future.

What you'll be doing:

Infrastructure & Service Management:

• Own, manage, and optimize Jagex’s Corporate IT infrastructure, ensuring high availability, performance, and security.
• Architect and maintain cloud and on-prem environments (Azure, VMware, Windows Server, Linux) with a focus on scalability and resilience.
• Implement best-in-class identity and access management solutions using Active Directory, Azure AD, and Zero Trust frameworks.
• Champion Infrastructure as Code (IaC), automation, and self-service capabilities to drive efficiency and innovation.
• Develop robust disaster recovery, backup, and business continuity strategies to minimize downtime and maximize resilience.
• Define and track performance metrics to uphold SLAs and service excellence

Cloud & Network Management:

• Lead and execute IT infrastructure projects, ensuring alignment with business objectives, timelines, and budgets.
• Define clear project scopes, objectives, risks, and deliverables, collaborating closely with stakeholders to drive success.
• Manage cross-functional teams, vendors, and service providers to ensure seamless execution and continuous improvement.
• Leverage Agile and hybrid methodologies to enhance project efficiency and team performance

Project and Delivery Management:

• Lead and execute IT infrastructure projects, ensuring alignment with business objectives, timelines, and budgets.
• Develop and maintain comprehensive project documentation, including plans, reports, and status updates.
• Define clear project scopes, objectives, risks, and deliverables, collaborating closely with stakeholders to drive success.
• Manage project risks, issues, and dependencies proactively, incorporating post-mortem reviews and lessons learned for continuous improvement
• Manage cross-functional teams, vendors, and service providers to ensure seamless execution and continuous improvement.
• Leverage Agile and hybrid methodologies to enhance project efficiency and team performance.

Security, Compliance & Risk Management:

• Implement and maintain security best practices, ensuring robust endpoint protection, patching, and vulnerability management.
• Ensure compliance with industry standards and regulatory requirements (NIST, ISO 27001, GDPR, etc.)
• Partner with Cybersecurity teams to strengthen Zero Trust security, cloud security, and incident response capabilities.

Team Leadership & Development:

• Lead and mentor a team of infrastructure engineers, providing guidance, coaching, and professional development opportunities.
• Foster a culture of innovation, continuous improvement, accountability, and continuous learning.
• Set clear objectives, KPIs, and career progression pathways to empower team members.

Stakeholder & Vendor Management:

• Act as the primary escalation point for critical infrastructure issues and executive support needs.
• Engage with business stakeholders to align IT infrastructure strategies with company goals and support business transformation initiatives.
• Manage relationships with vendors and service providers to ensure optimal performance, cost-effectiveness, and innovation.
• Drive adoption of new technologies and lead change management initiatives.

Financial Acumen & Budget Management:

• Manage IT infrastructure budgets, leveraging cost-optimization strategies (FinOps) to enhance efficiency and maximize ROI on cloud and on-premises investments.
• Track costs, forecast expenditure, and identify opportunities for cost savings and process efficiencies in collaboration with finance teams and stakeholders.

What you'll need:

• Proven experience managing enterprise IT infrastructure, including cloud, networking, storage, and virtualization.
• Strong expertise in Microsoft Azure, Active Directory, Windows Server, and Linux administration.
• Hands-on experience with VMware, Hyper-V, and cloud-based infrastructure services.
• Networking expertise, including firewalls, VPNs, SD-WAN, Switches, DNS, DHCP, and Zero Trust security models.
• Experience leading and developing IT infrastructure teams.
• ITIL-based service management experience, including incident, problem, and change management.
• Strong communication and stakeholder management skills.
• Experience in managing vendor relationships and third-party services.
• Familiarity with cloud-native security (e.g., Azure Security Centre, Defender for Cloud, SIEM solutions).

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

• Private Healthcare, including Dental Plan.
• Minimum 6% Pension contributions.
• Employee Assistance Programme & onsite Counselling.
• Life Insurance.
• Discretionary annual performance bonus.
• Enhanced family leave policies from day 1.
• Flexible working hours.
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

Collaboration is at the heart of Jagex. We love getting together with our teams to share ideas and socialise.

If you live in the UK, we offer a flexible working model that empowers you to work in the way that suits you best, while also getting the best from your working relationship with all the great people you’ll be connecting with here. We support you to be set up for success no matter where you log in.

Flexibility really is the key to how we set up working schedules, we’ll discuss your needs with you and be transparent about the working schedules of the team you’ll be working with during our interview process.

 About Jagex:

Make forever games with us.

Jagex is a thriving international games company with a growing library of forever game IPs for core gamers. We have such huge expertise at running games for the long term that we re-define expectations for what evergreen success looks like.

We create spaces for our players to come together – with each other and with us – inside and outside of our games. We empower our players with real influence on the game’s evolution. We help our players belong. Our community experiences give players a greater stake in what they’re playing, creating loyal forever fans.

These strengths inform our vision of our studio as a thriving international games company with a growing library of forever game IPs for core gamers. Our forever games will nurture sizable communities whose loyalty provides consistent revenues.

This in turn drives our mission: We create forever fans by empowering our community. We give players experiences worthy of their long-term time investment and actively collaborate with them to shape the games and the community for the better.

If this is something you want to be a part of, get in touch.

We have 500 of the industry’s most talented individuals in our Cambridge studio; if you share our values and ambition, we’d love to talk to you. Worried you don’t meet all the requirements in the spec? Your attitude, fresh perspective and experience is just as important to us; if you think this could be the perfect job for you, let’s talk.