IT Manager

RESPONSIBILITIES:   * Build a high performing team through staff development, recruiting, and retention to support growing business needs * Delegate tasks, monitor team performance, and provide guidance to achieve organizational goals * Address complex IT challenges and provide effective solutions * Ensure the smooth functioning of IT systems, including all areas of IT and Cloud Infrastructure * Work with other departments to align IT operations with overall business objectives * Ensure all IT operations comply with company policies and regulatory requirements * Manages related Service Desk Tool queues and tickets * Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA * Deployment and configuration of VMware Virtual Machines in vCentre and Azure * Installation and management of IT security tools * Build new systems and deploy application software * Install new software releases and system upgrades * Review of SOPs and documentation * Remote Desktop Gateway management, configuration, and troubleshooting * Configuration of monitoring tools * Optimizing solutions to improve performance, function, or costs * Ensure security is the cornerstone of the designs, services, and implementations * Building Dashboards and Reporting on monthly metrics * Documentation * Work with other functional teams to jointly deliver projects as well as being able to work as individual to complete smaller tasks * Active Directory management and troubleshooting * VPN Configuration and troubleshooting * General vCentre management and troubleshooting * Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated REQUIREMENTS: * Diploma/Bachelor’s degree and 5+ years of related experience * Strong leadership and communication skills * Minimum 3 years Team Management skills and experience - Must have managed a team with more than 5 team members * Experience with MS Office 365 and other business SaaS offerings a plus * Kubernetes, Linux, MS SQL, and Docker experience a plus * Understanding of the SDLC, Software and Database Deployment Methods, and Application Security Scanning Tools a plus * Problem-solving and decision-making abilities * Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities. * Proficiency in server, storage and virtualization standards, techniques and tools. * Analytical/problem-solving skills. * Clear and concise verbal and written communication to all levels of the organization. * Effectively organize and prioritize work. * Simultaneously manage and deliver multiple projects or tasks. * Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality. * Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process * Ability to be available for possible after hours, standby work or shift work if required * Experience with SaaS models and large-scale distributed web architectures utilizing SaaS technologies is a plus