IT Manager / Senior Manager

Indus Insights is a leading Advanced Analytics and Data Science consulting firm, with clients across four continents. Clients of the firm are primarily in the banking, fintech, and insurtech verticals, with most of them being publicly listed companies. The firm is headed by senior business leaders from the consulting & analytics domains, having worked at blue chip firms such as Bain & Co, Capital One, McKinsey, Citibank, etc. Indus Insights has an all-star team, consisting of top-notch talent hired exclusively from India’s elite academic institutions. Indus Insights is headquartered in Gurgaon (Delhi NCR) and has a satellite office in Wilmington, DE (US).

Indus Insights is profitable, PE funded, and has been growing at ~50% CAGR for the last eight years. More information on the firm can be found at www.indusinsights.com

Role Overview and Responsibilities:

We are looking for an IT & Service Desk Manager to maintain and supervise the IT setup of our company. This person will liaison with three key entities – the CISO & Indus Leadership, Consulting staff, and our outsourced IT services provider.

This is a great opportunity for someone to maintain a rapidly growing cloud-based IT setup of one of the most cutting-edge Big Data organizations

Key Responsibilities:

• Manage issues raised by internal consulting staff and liaison with the internal IT team and outsourced vendor to get these fixed; Provide interim support as and when required to consulting staff
• Manage a team of 1 or 2 IT associates (internal or outsourced) to help provide IT support to consulting staff through the course of their work.
• Continuously work on the requirements of maintaining our ISO 27001 certification and support the CISO – perform backup recovery tests, review access control policies, perform disaster recovery procedures, etc
• Work with Internal Auditor to keep all compliances and improvements in check
• Oversee client security assessments, respond to their compliance teams to build their trust and comfort with Indus’ Information security management systems
• Create, manage, execute, and sustain key IT special projects at Indus
• Support asset (software, hardware) purchase, drive procurement, maintain asset list, manage warranty timelines, etc
• Support creation of IT reports for systems across the organization (networks, servers, user laptops, etc); Monitor & track them on regular basis
• Continuously identify opportunities to improve the IT setup through new apps, products, services, with a view to improving the efficiency of the consulting staff

Requirements

- Experience and Personality Traits

• 5+ years of enterprise IT experience; IT desk management and supervisory of L1/L2/L3 support will be a plus
• Ability to work in a fast-paced, results focused environment
• Organized and detail-oriented
• Self-motivated and results-driven
• Resilient, persistent, and resourceful
• Proactive and independent

- Travel

• No travel required

- Skills

>>Working knowledge of:

> Laptop & server hardware

> Windows Domain Controller / Active Directory

> Amazon cloud (Redshift, EC2, IAM) & Microsoft Azure Active Directory services

> Microsoft 365 services and suite – Intune, Exchange, Teams, SharePoint, OneDrive, Defender

> Network & Firewall management

> Microsoft office (Word, Power Point, Excel)

> Basic Linux CLI and SQL commands

> Technical experience on below will be preferred (but not mandatory):

- Management of enterprise solutions such as Data leakage prevention, MS Sentinel

>>Experience with clearing/supporting international certification ISO audits (especially ISO-27001) will be preferred but not mandatory

>>Comfort in written and spoken English, since the position requires working with international clients periodically

- Education: Educational background in IT will be preferred

Why Indus?

• High potential growth organization for someone who is keen to climb an exponential growth trajectory.

• Exposure to multi-faceted projects over years helps one gain thorough insights into the business.

• A set of smart & extremely bright team which drives the unique culture of Indus.

• Cutting edge work wherein data science meets Fintech and Insurtech with presence across multiple countries

• Strong employee focus and hence Personality Development of every individual is essential. If you like the overlap of business, math, and technology, and enjoy working in a fast-paced environment, this role is tailor made for you