IT Mobility Asset Management Depot Technician

Description

• Perform hands-on configuration of IT endpoint devices, including unboxing, applying asset tags, installing base images, configuring use cases, and re-boxing devices for deployment.
• Assist with connecting devices to the network for imaging, initial setup, and troubleshooting to ensure successful configuration.
• Install software, verify security compliance, and configure multiple devices simultaneously in a mass production environment with a focus on accuracy and efficiency.
• Record and maintain accurate asset tag information in systems such as Workspace One, ServiceNow, and other inventory tracking tools.
• Utilize Mobile Device Management platforms (e.g., Workspace One, Jamf Pro, Apple DEP, Samsung Knox) to enroll devices, distribute applications, and enforce security policies.
• Conduct receiving, inspecting, and logging of incoming and outgoing IT endpoint devices and peripherals following established standards.
• Assist with basic troubleshooting of hardware and software issues on endpoint devices, escalating to vendors when necessary.
• Participate in regular audits of mobility endpoint inventory to ensure accuracy and identify discrepancies or damages.

• Provide timely status updates on device imaging and configuration tasks, reporting deviations from standards to leadership.
• Adhere to IT policies and procedures for asset tagging, inventory management, security, and device disposal.
• Collaborate with IT teams and vendors to support hardware and software deployment projects.
• Perform other duties as assigned to support depot operations.

• Plan and execute mobile device imaging and configuration tasks, adhering to change management processes.
• Maintain detailed records of device configurations, asset tags, and inventory movements.
• Ensure devices meet organizational security and compliance standards during setup and configuration.
• Communicate effectively with team members and leadership regarding task progress and potential issues.
• Provide user and project support for device-related inquiries and deployments.

• Education: High school diploma or equivalent required; Associate degree or technical certification in IT-related field preferred.
• Experience:
• Entry-level to intermediate experience in IT hardware configuration, asset management, or mobility device support.
• Experience with Service Now platform.
• Hands-on experience with configuring Apple devices, tablets, or cellular phones is a plus.
• Familiarity with Mobile Device Management platforms (Workspace One and Jamf Pro strongly preferred).
• Skills:
• Ability to perform detailed, hands-on technical tasks such as asset tagging, imaging, and device setup.
• Basic troubleshooting skills for endpoint devices and network connectivity.
• Strong organizational skills and attention to detail for inventory tracking and reporting.
• Familiarity with ServiceNow or similar asset management software is a plus.
• Ability to work efficiently in a fast-paced, mass-production environment.
• Preferred: Experience with Active Directory, Apple DEP, Samsung Knox, or other MDM tools.

• Ability to lift and move equipment (up to 50 lbs.) and assist with the receipt, movement, and delivery of stock and pallets.
• Comfortable standing for extended periods during device configuration and inventory tasks.

• This role operates in a centralized imaging and depot center, collaborating with IT staff, vendors, and project teams.
• Contractors may be required to handle multiple tasks simultaneously and adapt to changing priorities.