IT Response Analyst

6 Hours ago • 3 Years +

Job Summary

Job Description

The IT Response Analyst at Fortra is responsible for maintaining change management, incident response, and problem management. This role involves shaping response strategies, ensuring top-tier solutions, and participating in strategic meetings with leadership. The analyst will oversee change management processes, evaluate requests for change, lead incident response efforts, conduct root cause analysis, facilitate postmortem reviews, implement and maintain problem management processes, and proactively recommend and execute improvements. This position requires a proactive approach to achieve optimal results.

Must have:

3+ years of experience in IT Operations or related roles
Solid knowledge of ITIL frameworks

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

foundation

incident-response

communication

Job Details

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

At Fortra, we’re breaking the attack chain. Ready to join us?

The IT Response Analyst is a professional with a strategic mindset, responsible for maintaining change management, incident response, and problem management at Fortra. With an established track record in these areas, this role is pivotal in shaping our response strategies, ensuring Fortra and its clients benefit from top-tier, forward-thinking solutions. The individual will also play a key role in strategic meetings with leadership teams.

This role emphasizes proactive actions, making recommendations, and then swiftly executing them. With the autonomy to act and the responsibility to immediately advise, the IT Response Analyst is pivotal in shaping Fortra's response strategies for optimal results.

WHAT YOU'LL DO

Oversee and manage change management processes to ensure smooth transitions and minimal disruptions.
Evaluate Request for Change (RFCs), ensuring alignment with business strategies and compliance requirements.
Lead incident response efforts, coordinating with various teams to resolve issues swiftly and effectively.
Conduct detailed root cause analysis to address recurring issues and implement preventative measures.
Facilitate postmortem reviews to analyze incidents, identify lessons learned, and drive continuous improvement.
Implement and maintain problem management processes to identify and eliminate systematic IT issues.
Participate in strategic meetings with leadership teams, providing insights and recommendations.
Proactively make recommendations for improvements and execute them promptly.
Advise on response strategies and ensure optimal results through proactive actions.

QUALIFICATIONS

Bachelor’s Degree in IT or an equivalent qualification.
3+ years of experience in IT Operations or related roles.
Solid knowledge of ITL frameworks (ITIL Foundation certification is a plus).
Strong interpersonal and communication skills for working with diverse teams and stakeholders.
Deep understanding of business alignment.

3308

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As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.