IT Service Specialist

1 Month ago • 1 Years + • IT & Infrastructure

Job Summary

Job Description

The IT Service Specialist at Electronic Arts will be responsible for collaborating with a team of over 20 technicians to manage over 300 weekly support requests. The role involves being the customer service face of Site IT, assisting employees with IT equipment, providing guidance, and creating service tickets. The specialist will also handle administrative tasks such as managing loaner laptops and maintaining best practices. Electronic Arts is a global company with a diverse portfolio of games and experiences, valuing creativity, adaptability, and resilience. The company offers comprehensive benefits packages, including healthcare coverage and mental well-being support, and is committed to being an equal opportunity employer.
Must have:
  • College Certification in Computer Sciences
  • Minimum 1 year work experience in Customer or Desktop Support

Job Details

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Workplace Type: This is an Onsite Role Location: EA Vancouver (Burnaby) Office WE ENSURE GAME DEVELOPMENT  The Electronic Arts Information Technology (EAIT) team connects EA's  global workforce and operations. Support diverse needs—from game  development to marketing, publishing, security, and more—we provide  creative tech solutions that keep teams productive and collaborative. Join us to help power better play across EA.  We're looking for an experienced Desktop Support Technician to join our IT   team, reporting to the manager at the EAV Burnaby office. Responsibilities: ·Collaborate with a team of 20+ technicians to evaluate and assign   over 300 weekly support requests from ServiceNow, Slack, and   occasionally email. ·You will be the customer service face of Site IT, greeting employees   who walk up to the IT area. Tasks include providing them with IT   equipment, peripherals, guidance or opening a Service Now ticket on   their behalf. ·You will handle admin tasks like managing loaner laptops, generating   bulk project tickets, and maintaining best practices.  Qualifications: ·College Certification in Computer Sciences ·Other professional certifications, such as CompTIA, Microsoft ·> 1 year’s work experience in Customer or Desktop Support ·Can demonstrate experience in a high-volume job role at a company


About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Similar Jobs

Rippling - Machine Learning Engineer Intern - Winter 2026

Rippling

San Francisco, California, United States (On-Site)
2 Months ago
Axon - Professional Services Manager, ALPR

Axon

Scottsdale, Arizona, United States (Remote)
6 Days ago
Rippling - Sales Development Representative (Outbound)

Rippling

Sydney, New South Wales, Australia (Hybrid)
1 Year ago
Aisera - Solutions Architect (Post Sales)

Aisera

Hyderabad, Telangana, India (On-Site)
2 Months ago
Relax Gaming - Game Product Owner

Relax Gaming

Skåne County, Sweden (Hybrid)
3 Months ago
TVH - Global IT Management Trainee

TVH

Waregem, Flanders, Belgium (Hybrid)
2 Months ago
Nfocus solution - Desktop and IT Support Technician

Nfocus solution

Leavenworth, Kansas, United States (On-Site)
1 Day ago
CRB workforce  - IT Field Technician

CRB workforce

Orange, California, United States (On-Site)
2 Months ago
GOAT Group - IT Support Coordinator

GOAT Group

London, England, United Kingdom (Hybrid)
1 Month ago
Tesla - IT Asset Management Administrator

Tesla

North Brabant, Netherlands (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Rippling - Account Manager, SMB

Rippling

Sydney, New South Wales, Australia (Hybrid)
3 Weeks ago
Rippling - Staff Platform Engineer (Backend) - HRIS Platform

Rippling

San Francisco, California, United States (On-Site)
7 Months ago
Salesforce - Business Development Representative - German Speaking Markets

Salesforce

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Rippling - Product Design Lead, Design System

Rippling

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Capgemini - Workato

Capgemini

Hyderabad, Telangana, India (On-Site)
1 Month ago
Rippling - Staff Fullstack Engineer (Backend) - HRIS Company Team

Rippling

New York, United States (On-Site)
3 Weeks ago
Notion - Software Engineer, AI Connectors

Notion

Hyderabad, Telangana, India (On-Site)
9 Months ago
Rippling - Recruiting Coordinator (Contract)

Rippling

San Francisco, California, United States (On-Site)
4 Weeks ago
Glean - Data Science, Product

Glean

Palo Alto, California, United States (On-Site)
7 Months ago
Glean - Sales Development Manager

Glean

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Vancouver, British Columbia, Canada

Palo Alto Networks - Domain Consultant - Network Security Transformation

Palo Alto Networks

Toronto, Ontario, Canada (On-Site)
1 Month ago
HP - Commercial Manager Business Acquisition

HP

Mississauga, Ontario, Canada (On-Site)
1 Month ago
Ubisoft - Resilience & Continuity Governance Analyst

Ubisoft

Montreal, Quebec, Canada (Hybrid)
1 Month ago
Signal Space Lab - Lead Software Programmer

Signal Space Lab

Quebec, Canada (Hybrid)
3 Months ago
Syngenta Group - NK Agronomist

Syngenta Group

Field, Ontario, Canada (Remote)
1 Month ago
Rush street interactive  - Senior Frontend Engineer

Rush street interactive

Canada (Hybrid)
1 Month ago
Amber - Localization Quality Assurance with Indonesian

Amber

Montreal, Quebec, Canada (Hybrid)
10 Months ago
TransUnion - Sr. Application Developer

TransUnion

Burlington, Ontario, Canada (Hybrid)
1 Month ago
AECOM - Senior Electrical Engineer - Buildings Projects

AECOM

Winnipeg, Manitoba, Canada (Hybrid)
2 Weeks ago
Big bad boo studios - 2D Animator (Adobe Animate)

Big bad boo studios

Canada (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

IT & Infrastructure Jobs

Nintendo - (Junior) IT Client Support Technician (m/f/d)

Nintendo

Courbevoie, Île-de-France, France (On-Site)
11 Months ago
GOAT Group - IT Support Coordinator

GOAT Group

London, England, United Kingdom (Hybrid)
1 Month ago
Oliver Plus - IT Support Engineer

Oliver Plus

Mumbai, Maharashtra, India (Remote)
5 Days ago
Philips - Student Employee (m/f/d) – Medical Technology, IT & Project Support

Philips

Kassel, Hessen, Germany (On-Site)
1 Month ago
Reveal - IT Specialist

Reveal

Chicago, Illinois, United States (On-Site)
2 Weeks ago
Nice - Team Lead, IT Tech Support

Nice

Ra'anana, Center District, Israel (Hybrid)
3 Weeks ago
Keywords Studios - IT Senior Support Manager

Keywords Studios

Community Of Madrid, Spain (Hybrid)
2 Months ago
Simcorp - Lead IT Operation Specialist - Meeting Rooms & Conferencing Administrator

Simcorp

Manila, Metro Manila, Philippines (Hybrid)
1 Day ago
Western Digital - IT Development Intern

Western Digital

Bayan Lepas, Penang, Malaysia (On-Site)
1 Week ago
KOJIMA PRODUCTIONS - IT Support Engineer

KOJIMA PRODUCTIONS

Tokyo, Japan (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Montreal, Quebec, Canada (Hybrid)

Seoul, South Korea (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Bucharest, Romania (Hybrid)

Bucharest, Romania (Hybrid)

Bucharest, Romania (Hybrid)

Vancouver, British Columbia, Canada (Hybrid)

Hyderabad, Telangana, India (Hybrid)

Vancouver, British Columbia, Canada (Hybrid)

Vancouver, British Columbia, Canada (Hybrid)

View All Jobs

Get notified when new jobs are added by Electronic Arts

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug