IT Support Coordinator

About the team:

Seeking a skilled and motivated IT coordinator to be responsible for IT operations & support for our European operations and locations. This role involves managing support requests for all types of computing technology, AV equipment, on and off-boardings, inventory management, access requests and more technical support and administrative needs. Role is primarily remote, but travel and on premise support will be required annually to all European locations and as required for technical projects.

This role will be based in London, England and will require one day in office per week. 

In this role you will:

• Manage and prioritize support requests, ensuring timely and effective resolution of technical issues related to computer hardware, software, AV equipment, network connectivity and more
• Provides on site support at operations and corporate locations as well as remote support to all users as required
• Work with the PEOPLE team to oversee the on-boarding and off-boarding processes, ensuring seamless starts for employees providing the proper hardware and software tools required for their day to day responsibilities
• Work closely to recover & properly archive employee data upon offboarding
• Maintain and manage IT inventory, including hardware, software, and AV equipment
• Ensure accurate tracking, documentation, and reporting of inventory levels and changes. Work with IT Service Desk to fulfill requests for hardware and fulfill onboards
• Handle access requests, ensuring appropriate permissions and security protocols are followed
• Collaborate with the IT Sysops team to enforce access control policies and procedures. The ability to perform audits of various IT systems for governance purposes
• Provide support to a global workforce, addressing diverse technical needs and challenges
• Coordinate with regional IT teams to ensure consistent and reliable support across all locations
• Provide support and project management for various projects from the IT team and company initiatives. This can range from complex technical projects to small support roles for internal projects
• Identify opportunities for process improvements and implement best practices to enhance efficiency and service quality. Develop and maintain documentation for standard operating procedures and troubleshooting guides

We are looking for:

• College degree preferred, Technical/Business degree or equivalent experience accepted
• Experience with technology & software procurement
• Experience with IT asset management and an ITSM inventory system
• Experience with managing access control managing roles & permissions
• Strong leadership and team management skills
• Ability to support a global workforce and work across different time zones
• Proven ability to provide exceptional customer service
• Proficient with spreadsheets and ticketing systems
• Familiarity with remote support tools and techniques
• Knowledge of cybersecurity best practices
• Strong analytical and organizational skills to define problems, collect & analyzes data, establish facts, and draw valid conclusions with a high attention to detail and accuracy
• May require occasional late evening hours for meetings
• Will require after hours on-call support
• Able to effectively communicate technical information to non-technical audiences
• Able to maintain professional demeanor under stress
• Highly adaptable, can pivot seamlessly to changing business priorities
• Strong written and verbal communication skills
• Annual travel to remote locations for IT project work and support
• May be asked to move equipment over 10lbs.
• May require long hours with extended walking/standing in warehouse locations

The above and attached statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Specific tasks relating to the responsibilities will be trained after hire.

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.