IT Support Engg

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

JOB DESCRIPTION – ITS Onsite Engg

LOCATION: Docklands, Melbourne

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• This position is responsible for hands-on client software support to include
• LAN/WAN Network support, Telephony support, Printer support.
• PC Laptops, Desktops and high-end Engineering Workstations support including total client staging and restore and recovery of PCs.
• Global Information Security (GIS) with Information Security support including virus, backups, recovery, audits
• Help Desk incident resolution against service level agreements. Identify, track and resolve IT related issues with global teams
• Managing end user support and executive office/senior management IT support in a hybrid working environment (Office and Home)
• Project work including real estate projects, installation and maintenance for network, communications, AV equipment.
• IT asset inventory management / stocktakes / audits
• IT vendor support including telecom services management, IT vendor procurement
• Participate in IT planning and program execution
• Weekly timesheet entry into management systems
• Managing the site computer rooms
• Business continuity planning and execution.
• This will require the support oversight of the IT components located at the NCR location including the Computer Room, Hub Rooms, PC, Network, Telephony infrastructure, Applications, Executive Office support, Vendors eg. Telecom providers.
• Requires to be an expert in hardware troubleshooting and repair. Well versed in replacing parts of a PC.
• Other key aspects of the role includes IT interlock into Disaster recovery plan execution Business continuity plan execution
• The position will also be involved in project activities – coordinating IT upgrades, new IT implementations, IT refresh programs, corporate real estate driven expansions that drive restack and other IT activities.
• The candidate must be able to communicate effectively with global, regional and site based cross-functional teams and solution partners, and work effectively in a team environment as well as possess excellent organizational skills.   Flexibility to support out of office hours and multiple NCR sites is also required.
• The candidate will have 3-5 years of relevant or related experience in LAN/WAN and technical support

ATTRIBUTES / KEY COMPETENCIES:

• Proficient in IT infrastructure support and Executive Office support
• High availability – before, during and after office hours end user support and project support
• Support key executive events like management meetings.
• Ability to support multiple sites in as required.
• Self motivated, attentive to detail, able to learn quickly, innovative, organized.
• Adjusts to multiple demands, shifting priorities, ambiguity and rapid change. Accepts and adapts to new or alternative approaches.
• Capability to communicate and articulate ideas clearly to all levels of management
• Ability to work with in-country business teams, in-country IT, regional IT and global IT teams.
• Flexibility in working hours to accommodate IT project steps that need to be performed out of office hours
• Excellent verbal and written communications
• Action driven, service oriented, self managed and high degree of autonomy
• Process discipline and focus on ethics and compliance
• Strong understanding of the IT development process, and support processes

QUALIFICATIONS:

• Certificate or Bachelor degree in IT/Computer/Electronics & Communications Engineering or related discipline
• Experience with one or more of the following operating systems: Microsoft Windows 10
• Experience in Server/Dell PC Client support
• Experience with CISCO Switches/Routers/Networks, Telephony
• Implementation of structured cabling and layouts
• Experience managing complex support issues across a globally dispersed organization with multiple dependencies
• Experience in dealing and negotiating with IT suppliers and Telecommunication departments. Familiarity with environments using MPLS, LL, E1, ISDN, FR, DID, POTS.
• Knowledge of global wired and wireless network technologies, vendors and offerings
• Knowledge of Microsoft OS, TCP/IP
• Exposure to DNS/DHCP, WAN and LAN technologies
• Business and Requirements analysis skills
• At least 2-3 years of relevant or related experience in LAN/WAN and technical support

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”