The IT Support Engineer provides first/second-line IT support for internal users and contractors. Responsibilities include installing, configuring, and troubleshooting IT equipment (laptops, workstations, printers, mobile devices); managing user devices and accounts across various systems (Okta, AD, Azure AD, o365); performing network tasks (patching, device installation); maintaining IT asset inventory; collaborating with facility and security teams; and improving local IT infrastructure.  The role also involves server and network equipment maintenance, data center tasks, and providing support during colleagues' absences.  Installation and configuration based on solution designs are crucial, along with accounts management and providing accurate service/system metrics.

<p>Pioneering product innovation and technical solutions for Live Dealer gaming. www.begambleaware.org 🔞</p>

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<div itemprop="description"><section class="job-section" id="st-companyDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Company Description</h2></div><div class="wysiwyg"><p>America’s leading online casino provider, Evolution, is expanding its team! While our games come alive with real-time talent and interactions, players from around the world join virtually. Every day, thousands wager real money across a variety of platforms, diving into one of our 50+ interactive games.</p><p>Since our inception in 2006, Evolution has pioneered the Live Casino Game Industry. We've transformed the gaming landscape by designing and hosting the most-streamed, interactive casino tables and slots globally."</p><p><strong>Join Our Fast-Growing Team!</strong></p><p><a href="https://www.youtube.com/watch?v=ckta6H0-CSY"><strong>Check Us Out!</strong></a></p><p><strong>What We Offer:</strong></p><ul><li><strong>Competitive Compensation</strong></li><li><strong>Benefits Package</strong>:<ul><li>Medical, Dental, &amp; Vision Insurance</li><li>401k Match</li><li>Paid Time Off, Sick Time Accruals &amp; Paid EVO Days</li><li>Nationwide Employee Discount Program</li><li>Monthly Bonus System</li></ul></li><li><strong>Career Growth</strong>:<ul><li>Career Advancement Opportunities</li><li>Employee Referral Program</li><li>Paid Casino Game Presentation &amp; Technique Training</li></ul></li><li><strong>Additional Perks</strong>:<ul><li>Casino License Reimbursement</li><li>Paid Training &amp; Break Time</li><li>Centrally Located Modern Studio Environment with Break Room &amp; Refreshments</li></ul></li></ul></div></section><section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p><strong>Summary</strong></p><p>The IT Support Engineer is responsible for proper, high quality and timely execution of their job obligations.</p><p><strong>Responsibilities</strong></p><ul><li><ul><li>First/Second line IT support for company internal users and contractors.</li><li>Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment</li><li>Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.</li><li>Managing user device environment using user device management tools.</li><li>Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.</li><li>Physical network related tasks (patching, device installation, ports assignment).</li><li>Server and network equipment installation and maintenance, cable patching in data centers and server rooms.</li><li>Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.</li><li>Working closely with the facility and security teams to resolve security issues.</li><li>Constant development and improvements of local IT infrastructure.</li><li>Performing other duties, as asked by the manager, which are related to this position.</li><li>Replacing colleagues or direct manager during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.</li><li>Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware.</li><li>Accounts management.</li><li>Providing IT assets management according to internal procedures.</li><li>Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.</li><li>Providing accurate service/system metrics data and reporting on service/system availability, capacity and security.</li><li>Timely issues resolution, escalation to third party suppliers and problem analysis and resolution.</li><li>Provisioning system updates and deployments according to respective internal procedures.</li><li>User request fulfilment according to established SLAs.</li></ul></li></ul></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><ul><li><ul><li>Secondary (higher, special etc.) education.</li><li>Good written and spoken English.</li><li>Fundamental IT skills – hardware, OS, applications, networking, security.</li><li>Minimum 2 year experience in supporting user IT devices hardware and software.</li><li>Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.</li><li>Fundamental knowledge of IT procedures and security principles.</li><li>Certifications on IT systems administration/support preferred</li><li>Enterprise employment experience preferred.</li><li>Certification on installation and maintenance of Data Centres hardware and infrastructure preferred.</li><li>Certification on electrical safety qualification preferred.</li><li>Knowledge on managing IT assets inventory.</li><li>Knowledge of server OS and networking devices configuration, installation and maintenance preferred.</li><li>Experience in installation and maintenance of Data Centres hardware (servers, networking) and rack infrastructure (racks, cabling).</li><li>Knowledge on fundamentals of Data Centres operations – racking, cooling, cabling, power.</li></ul></li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><p>Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 18,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.</p><p>Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.</p><p><em>#EVOPAL</em></p><p><em>All your information will be kept confidential according to EEO guidelines.</em></p></div></section></div>

IT Support Engineer