IT Support Engineer
Job Summary
Job Description
Limit Break seeks an IT Support Engineer for its Tokyo office. As the first Japan-based IT team member, you'll collaborate with the global IT team, implementing best practices and supporting the growing Japanese staff. Responsibilities include first-line technical support (hardware, software, network troubleshooting), device setup, account management, IT ticket management, security policy implementation, hardware procurement, infrastructure support (Wi-Fi, VPN), user training, participation in IT projects, and ensuring compliance. This is a crucial role in establishing and maintaining Limit Break's IT presence in Japan.
Must have:
- 2+ years IT experience
- Mac/Windows OS troubleshooting
- Wi-Fi network setup
- IT ticketing system experience
- Fluent in Japanese and English
Good to have:
- Okta/SSO experience
- MDM (InTune/JAMF) experience
- Workflow automation experience
- Asset management experience
- Startup experience
2 skills required
Job Details
Location: Tokyo, Japan , On- site
About us:
Deep expertise. Personal and Industry evolution. Impeccable craft. These are Limit Break’s founding principles.
Limit Break is founded by global industry leaders in mobile gaming. We are unlocking its potential beyond games to transform digital markets into real-world economies and digital worlds into vibrant communities who will take gaming economies for both players and traders to new limits. We combine the power of technology, crypto currency, and creative vision to create experiences that connect people from all corners of the globe.
Limit Break is backed by leading investors that include Buckley Ventures & Paradigm Ventures. The total crypto market capitalization increased by 25 times in a single year. The adoption rate and a number of public and private partnerships is proving it to be the next wave of technology of the future and Gaming is leading the way.
About the Role:
Limit Break is looking for an IT Support Engineer to join our team in Japan. As the first addition to the Limit Break IT team in Japan, you will work closely with our global IT team to implement best practices and support our growing staff in Japan.
This is a unique opportunity for an intellectually curious and hardworking individual to help the organization with IT needs.
You will have the opportunity to:
● Provide first-line technical support to end-users, troubleshooting hardware, software, and network issues efficiently.
● Assist employees with device setup and configuration.
● Manage user accounts and access rights.Monitor and respond to IT support tickets, prioritizing and escalating issues as needed.
● Collaborate with regional and global IT teams to implement IT security policies and best practices.Assist in hardware procurement, inventory management, and asset tracking.
● Support office IT infrastructure, including Wi-Fi networks, VPN access, and security protocols.
● Conduct user training sessions to promote IT best practices and security awareness.
● Participate in IT projects, such as system upgrades, migrations, and process improvements.
● Ensure compliance with local regulations and company policies regarding IT governance and data protection.
Qualifications:
● 2+ years experience in Information Technology.
● Experience with set up and troubleshooting Mac and Windows Operating Systems.
● Experience with set up and configuration of WIFI networks.
● Experience working with IT ticketing systems.
● Eager to learn and have a strong sense of ownership.
● Fluent in Japanese and English
A Plus:
● Experience with Okta and Single Sign-On set up and configuration.
● Experience managing MDM such as InTune and JAMF.
● Experience writing workflow automations.
● Experience managing assets.
● Prior Startup experience.
ITエンジニア（東京勤務・オンサイト）
業務内容
Limit Breakでは、日本オフィスのITチームの立ち上げメンバーとして活躍いただけるITエンジニアを募集しています。本ポジションでは、グローバルITチームと連携しながら、ベストプラクティスを導入し、日本オフィスの成長を支えるITサポートを提供していただきます。
業務内容詳細
エンドユーザー向けの一次技術サポートを提供し、ハードウェア、ソフトウェア、ネットワークのトラブルシューティングを迅速に実施
従業員のデバイスセットアップおよび設定サポート
ユーザーアカウントとアクセス権の管理
ITサポートチケットの管理・対応、優先順位付けと必要に応じたエスカレーション
国内外のITチームと連携し、ITセキュリティポリシーおよびベストプラクティスを実施
ハードウェアの調達、在庫管理、資産管理をサポート
オフィスのITインフラ（Wi-Fiネットワーク、VPNアクセス、セキュリティプロトコル）を管理・運用
ITベストプラクティスやセキュリティ意識向上のためのトレーニングを実施
システムアップグレード、移行、プロセス改善などのITプロジェクトに参加
ITガバナンスおよびデータ保護に関する規制や社内ポリシーの遵守を確保
必須条件
IT分野での実務経験2年以上
MacおよびWindows OSのセットアップおよびトラブルシューティング経験
Wi-Fiネットワークのセットアップおよび設定経験
ITチケット管理システムの使用経験
学習意欲が高く、責任感を持って業務に取り組める方
日本語および英語に堪能な方
歓迎条件
Oktaやシングルサインオン（SSO）の設定・管理経験
InTuneやJAMFなどのMDM（モバイルデバイス管理）ツールの運用経験
ワークフローの自動化スクリプト作成経験
IT資産管理の経験
スタートアップ企業での勤務経験
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