IT Support Engineer

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Summary:

We are seeking a skilled and proactive IT Support Engineer to join our team. The ideal candidate will be responsible for providing technical support across the organization, ensuring the smooth operation of IT systems including networking, hardware, software, and peripheral devices. This role involves managing support tickets, maintaining IT assets, and resolving issues related to Networking, Windows and MAC systems, printers, and hardware.

Key Responsibilities:

• Provide first and second-level support for hardware, software, and network issues.
• Manage and resolve incidents and service requests using a ticketing system (e.g., ServiceNow or Jira).
• Install, configure, and troubleshoot Windows OS and applications.
• Perform hardware diagnostics and repairs on desktops, laptops, and peripherals.
• Set up and maintain network devices (routers, switches, access points) and troubleshoot connectivity issues.
• Support and maintain printers, scanners, and other office equipment.
• Maintain accurate records of IT assets and ensure timely updates in the asset management system.
• Assist with user onboarding/offboarding, including account setup and hardware provisioning.
• Collaborate with other IT team members to implement and improve IT processes and documentation.
• Ensure compliance with IT policies and security standards.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT support or a similar role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Experience with ticketing tools and ITSM platforms.
• Good understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Hands-on experience with hardware troubleshooting and repair.
• Familiarity with asset management tools and practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks effectively

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”