IT Support Engineer
Job Summary
Job Description
- 3+ years in technical support/Service Desk
- Excellent PC/laptop diagnostics and repair
- Knowledge of network principles
- RF analysis and Wi-Fi optimization
- Experience with Windows, macOS, or Linux
- System administration (AD, Azure AD, or Google Workspace)
- Experience with VPN solutions
- Experience writing technical documentation
- Basic knowledge of IT service standards (ITIL, COBIT, ISO 20000)
- Programming skills (Python, PowerShell)
- Network Engineer experience
- IT equipment budgeting/procurement
- Equipment inventory management systems
- Virtualization systems experience
- Flexible schedule for most positions
- Work from anywhere (excluding Russia/Belarus)
- Voluntary health insurance for employees and children
- Reimbursement for psychologist sessions
- Fully paid vacation and sick leave
- Reimbursement for gym memberships/fitness apps
- Payment for conferences and courses
- Discounts on English language courses
- Offline events and informal office parties
- Competitions, quizzes, hackathons, online fitness challenges
- Merch store with internal currency
7 skills required
Job Details
About the company
Playrix is one of the most successful mobile game development companies in the world. In terms of mobile application revenue, we rank first in Europe and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.
Team, about the role
We’re looking for an experienced and proactive IT Support Engineer to join our office in Ireland. You’ll be responsible for ensuring the stable and efficient operation of our IT infrastructure, supporting colleagues both onsite and remotely, configuring and administering systems, contributing to Wi-Fi network development, and automating routine processes.
This role involves official employment in Ireland.
Tasks
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Providing technical support for users, including remote ones;
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Processing user requests, including remote ones, and providing consultations;
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Troubleshooting hardware and software errors; managing system permissions; installing, configuring, and maintaining software components;
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Assisting employees working at Playrix's offices and remotely install software and hardware components;
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Providing support for office infrastructure;
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Administrating operating systems - Windows and macOS;
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Providing technical support of video conferences;
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Performing hardware inventory;
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Writing software user manuals and instructions;
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Optimizing and automating current processes.
Requirements
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At least 3 years of experience in technical support or Service Desk (1st or 2nd line);
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Excellent knowledge of the architecture of modern PCs and laptops, as well as skills in diagnostics and minor repair;
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Knowledge of the principles of construction and operation of local and global networks and telecommunication protocols;
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Experience in RF analysis, design and optimization of access point placement;
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Experience in monitoring and optimizing Wi-Fi network performance, ability to solve problems with low speed, packet loss and latency;
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Experience working with two of the following operating systems: Windows, macOS, Linux;
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System administration skills of one of the following: Active Directory, Azure AD, Google Workspace;
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Experience with VPN solutions, including Cisco AnyConnect;
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Experience writing technical documentation and user manuals;
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Basic knowledge of the standards of IT services provision (ITIL, COBIT, ISO 20000).
Preffered
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Programming skills (Python, PowerShell);
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Experience as a Network Engineer;
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Experience in the budgeting or procurement of IT equipment;
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Experience with equipment inventory management systems;
- Experience with virtualization systems.
Our Perks
Flexibility at work
- For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.
Caring for health and well-being
- We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
- We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
- We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
- We pay for participation in specialized conferences and courses and hold our own internal conferences.
- We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
- We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
- We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
- We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.
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