IT support Intern

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities/ 工作职责 :

Responsibilities

• Manage and deliver IT services to ensure users’ systems are functioning to support their daily operation works.
• Manage and ensure system availability and IT services accordingly to SLA
• Manage IT assets, software licenses, maintenance and inventory list.
• Support deployment & configuration of the system using Smart Deploy (Laptop, desktop, Mac OS)
• Perform HW replacement - laptop battery, RAM change and Hard-disk change etc.
  Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system.
• Support in Ad-hoc IT project deployment (migration, setting up new anti-virus software, change of equipment, server patching etc)
• Source and coordinate with IT vendors/suppliers on IT purchases and projects.
• Troubleshooting and rectification of helpdesk tickets from start to resolve.
• Engage with low-complexity IT vendors, negotiate pricing, request for quotation, manage and monitor IT vendor performance and delivery schedule
• Offer technical support to company staff and troubleshoot computer problems
• Other duties as assigned.

Requirements

• Good working knowledge in IT hardware and administration support for Microsoft Windows & Mac OS environment.
• Good working knowledge in Microsoft Technologies (Windows 10, Office 365, Windows Server OS, SharePoint, Office Suite)
• Willing to learn and independent.
• Basic Network knowledge.
• Basic Server setup knowledge.
• Able to work under pressure.
• Strong analytical and problem-solving skills

Education & Experience

• Good communication and project management skills.
• Able to work effectively in a complex (matrix) environment
• Must be comfortable talking to people at all level

Pre-Requisites/ 任职要求 :

Are you game?