IT Support Specialist

1 Month ago • All levels • IT & Infrastructure

Job Summary

Job Description

The IT Support Specialist will provide technical assistance to end-users, resolve hardware and software issues, and ensure the efficient operation of IT systems. Responsibilities include providing first-level IT support, recording and prioritizing service requests, installing and maintaining IT equipment, setting up equipment for new employees, and collaborating on IT projects. The role requires strong communication, problem-solving skills, and a customer-focused mindset. The specialist will work in an international environment.

Must have:

Strong ability to listen attentively and apply logic.
Strong problem-solving skills with a logical and proactive approach.
Completed IT-related training or initial professional experience.
Solid knowledge of Microsoft Windows and the Office Suite.
Excellent verbal and written communication skills in English.

Good to have:

Experience supporting and troubleshooting Windows 10 and 11.
Familiarity with Linux, macOS, and mobile device support.
Basic understanding of Microsoft Cloud (Entra) and On-Premise (Active Directory) technologies.
Knowledge of virtualization technologies.
Basic knowledge of endpoint management and remote access solutions.

Perks:

Ambitious and self-driven culture
Generous leave entitlements
Hybrid working mode (WFH)
Personal and professional development focus and room for creative ideas
Fun place to work where everyone is valued
Free drinks and snacks

7 skills required

7 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

problem-solving

talent-acquisition

game-texts

agile-development

macos

linux

Job Details

About Us

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

Join us in shaping the future of software technology!

What we are looking for:

To support our mission, we are seeking a talented and highly motivated IT Support Specialist to join our team. In this role, you will provide technical assistance to end-users, resolve hardware and software issues, and ensure the efficient operation of IT systems. You’ll be a key player in maintaining and troubleshooting our IT infrastructure, supporting the onboarding of new employees, and helping to implement new technologies all while delivering exceptional service to our internal users.

You will work in an international environment to achieve common goals and objectives. If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position.

Provide first-level IT support for all employees and contractors across relevant IT topics
Record, categorize, and prioritize service requests via our ticketing system
Install, configure, and maintain laptops, desktops, mobile devices, and printers; maintain accurate hardware inventory
Set up IT equipment for new employees, create user accounts, and deliver technical onboarding
Collaborate on and contribute to IT projects and continually improve existing IT solutions

Basic Qualifications:

Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
Easy to work with
Sense of urgency
Strong problem-solving skills with a logical, detail-oriented, and proactive approach
Proven ability to manage multiple tasks in a fast-paced environment
Completed IT-related training or initial professional experience in an IT support role
Solid knowledge of Microsoft Windows and the Office Suite
Customer-focused mindset with a passion for providing high-quality support
Excellent verbal and written communication skills in English

Preferred Skills and Experience:

Experience supporting and troubleshooting Windows 10 and 11
Familiarity with Linux, macOS, and mobile device support
Basic understanding of Microsoft Cloud (Entra) and On-Premise (Active Directory) technologies
Knowledge of virtualization technologies
Basic knowledge of endpoint management and remote access solutions.

What we offer:

Ambitious and self-driven culture
Generous leave entitlements
Hybrid working mode (WFH)
Personal and professional development focus and room for creative ideas
Fun place to work where everyone is valued
Free drinks and snacks

Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Mona Baylie, Talent Acquisition Specialist.

AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.

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