IT Support Specialist

Description

• Liaise with counterparts from the EMEA and APAC regions to ensure global standardization and process adherence
• Remotely troubleshoot and resolve technical issues including but not limited to: workstations, docks, network connectivity, line of business applications, password resets, and account provisioning in Google/Okta/JumpCloud
• Collaborate with other departments and stakeholders to identify and address IT needs and requirements.
• Assist with large Zoom events (All Hands Meetings, etc.)
• Manage user accounts, permissions, and access rights in Okta, Google Workspace, and other internal Scopely systems and corporate SAAS services
• Define and document system run books and operating procedures including periodic auditing for accuracy
• Serve as an escalation point for Helpdesk and Service Desk technicians as needed

• 4 to 6 years of experience directly supporting end users in a SAAS-centric enterprise environment
• Excellent interpersonal communication skills.
• Ability to explain complex technical concepts in layman terms.
• Intermediate knowledge of networking and information security concepts.
• Expertise  with core business applications such as Jira, Confluence, Slack, Okta, etc. 
• Proven experience supporting developer tools such as Unity, Autodesk, Perforce, Github, GitLab, Jenkins, Adobe, and/or Unreal.
• Ability to work independently ensuring completion of all projects and tasks. You are innately proactive, can find the answers you seek, and are not afraid to follow breadcrumbs, ask questions, or change directions when you hit an information roadblock.
• Ability to adapt and function at a high level in a fast-paced business environment.
• Ability to travel domestically and internationally.

• Previous experience in game development.
• Previous experience serving as an escalation point for junior level IT technicians
• Certifications in macOS, Windows, Linux, Security, or Cloud-based IDP solutions are a plus.