Crystal Dynamics is constantly seeking the best gaming talent worldwide to add to our 30-plus year legacy of game development creating new and iconic franchises. We are committed to making great games with great people and living the dream while doing it.
Benefits for our regular full-time positions include, but are not limited to, a competitive regional salary, 100% employer-paid medical, dental, and vision insurance options, professional development reimbursement, flexible hybrid on-site/off-site work opportunities, company paid holidays, plus additional paid days in December when the studio is closed for holiday break, and the ability to accrue additional paid time-off.
Join us and shape the future of an amazing studio culture committed to creating award-winning franchises like Tomb Raider, the next Perfect Dark, and more!
As an IT Support Specialist at Crystal Dynamics, you will be an experienced professional responsible for ensuring the smooth operation of day-to-day development activities. Specializing in hardware and software troubleshooting, you will provide expert support to staff and assist in managing more complex technical issues. This role requires a deep understanding of IT support processes and the ability to mentor junior team members.
As an IT Support Specialist, you will:
- Resolve complex technical issues, providing expert advice and innovative solutions.
- Analyze recurring technical issues and deploy long-term strategies.
- Mentor and provide guidance to junior IT support staff, fostering a culture of learning and continuous improvement.
- Maintain a high level of knowledge regarding the studio’s products and services to offer accurate support.
- Provide excellent customer service skills and strive to exceed expectations.
To be considered for this role, we require the following:
- Relevant experience in a technical support role.
- Strong understanding of computer systems, mobile devices, and other electronics.
- Excellent problem-solving and communication skills.
- Experience within an enterprise environment (Active Directory/Azure Active Directory).
- Experience in managing and supporting audio/video systems and equipment.
- Ability to lift 50 lbs.
- Excellent interpersonal and customer service skills.
- Exceptional teamwork and leadership skills to help other technical support staff.
- Ability to quickly diagnose and resolve technical issues.
- Ability to learn new technologies and implement them.
Preference will be given to candidates who have:
- Relevant certifications such as CompTIA A+, Network+, or similar.
- Experience with IT project management.
It'll be a bonus if you also have:
- Experience with advanced network configurations and security.
- Additional certifications or training related to IT support.
The pay range for this role includes the annual base salary, not including bonus and the generous benefits package that Crystal Dynamics provides all full-time employees. Individual compensation is determined by work location within our approved states or regions, as well as additional factors, including job related skills, experience, and relevant education.
Your recruiter will be able to share more information about total compensation.
Not sure if you are qualified? We hope that you will still choose to apply so we may review your application!
Please be advised that our company is aware of scammers impersonating us, and we assure you that all legitimate communication will come from the official Crystal Dynamics email address domain "@crystald.com" or will be an automated response from our applicant tracking system using "no-reply@us.greenhouse-mail.io". If you have any concerns about the validity of a message from our staff, feel free to contact us.
For more information on how to avoid scams like this please see our Jobs Scams & Phishing Attempts help page, or visit the FTC website.
Crystal Dynamics is an equal opportunity employer. We are committed to identifying and implementing positive and persistent measures to ensure equal opportunity in the recruitment, hiring, development, training, promotion and compensation of a diverse team employee group. This includes persons of different race, color, creed, religion, sex, gender identity or gender expression, pregnancy, breastfeeding or medical conditions related to breastfeeding, genetic characteristic, sexual orientation, national origin, ancestry, medical condition, political affiliation, age, veteran status, uniform service member status, marital status, physical or mental disability, or citizenship, as well as any other classifications protected by applicable federal, state or local laws. Crystal Dynamics is committed to providing reasonable accommodations in accordance with applicable laws. If you require any accommodations, please notify us at your earliest convenience during the interview process.
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