IT Support Technician
Job Summary
Job Description
The IT Support Technician will be responsible for providing technical support to users at the Paris and Angoulême sites. This includes gathering and analyzing user requests, providing technical assistance, and managing support tickets using the GLPI management tool. The role involves managing the installation, configuration, and maintenance of workstations, network equipment, and peripherals, including network cabling and intervention on network equipment. Additionally, the technician will oversee the management and maintenance of the computing farm and will be responsible for setting up tracking tools for weekly and monthly reporting of tickets and user requests, and will participate in the continuous improvement of IT tools, considering user feedback. The role also includes educating users about best practices and rules regarding the use of the Information System. A good understanding of Linux and Windows environments is crucial to succeed in this position.
Must have:
- Excellent command of Linux environments (Debian, Rocky) and Bash scripts.
- Solid skills in Windows environments (registry, MSI, WMI).
- Knowledge of network protocols (DNS, DHCP, Active Directory, Samba4, Kerberos).
- Skills in network management and configuration (switching, routing).
- Experience with IT asset management tools, especially GLPI.
4 skills required
Job Details
Missions principales
Support Technique Utilisateurs (Niveau 1 et 2)
- Recueillir, analyser et formaliser les demandes et besoins des utilisateurs (sites de Paris et Angoulême).
- Assurer une assistance technique aux utilisateurs en fonction des incidents signalés.
- Gérer et documenter les tickets de support via l’outil de gestion GLPI.
IMAC (Installations, Maintenance, Ajouts, Changements)
- Gérer l’installation, la configuration et la maintenance des postes de travail, équipements réseau et périphériques (stations de travail, tablettes graphiques, etc.).
- Effectuer le câblage réseau et intervenir sur les équipements réseau (switchs, routeurs).
- Superviser la gestion et la maintenance de la ferme de calcul.
Suivi et Gestion des Outils IT
- Proposer et mettre en place des outils de suivi (tableaux de bord) pour le reporting hebdomadaire et mensuel des tickets et demandes utilisateurs.
- Participer à l’amélioration continue des outils IT, en tenant compte des retours des utilisateurs.
Conformité et Sécurité
- Sensibiliser les utilisateurs aux bonnes pratiques et aux règles en vigueur concernant l’utilisation du Système d’Information.
Compétences techniques requises
- Très bonne maîtrise des environnements Linux (Debian, Rocky) et des scripts Bash.
- Solides compétences sur les environnements Windows, notamment la gestion des registres, MSI, WMI.
- Connaissance des protocoles réseau (DNS, DHCP, Active Directory, Samba4, Kerberos).
- Compétences en gestion et configuration réseau (switching, routage).
- Expérience avec les outils de gestion de parc informatique, notamment GLPI.
Qualités personnelles
- Excellente capacité à travailler en équipe et à interagir avec des équipes non-IT.
- Organisation, rigueur, autonomie, dynamique et capacité à prioriser les tâches.
- Flexibilité et capacité d’adaptation.
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About The Company
We strive to foster an environment that nurtures creativity and encourages seamless teamwork. We believe that a team reflecting the diversity of society is essential in delivering on our mission: to create entertainment for all and be the most inspirational animation studio in the world.
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