IT Support Technician, North America/EMEA

2 Months ago • 2 Years + • Administrative

Job Summary

Job Description

The IT Support Technician role at Tesla serves as the primary point of contact for all IT-related inquiries across global locations. Responsibilities involve troubleshooting and resolving endpoint issues for employees, ranging from basic requests to complex problems requiring immediate attention or escalation. This position requires proficiency in diagnosing and resolving hardware and software issues across various operating systems (Windows, Mac, Linux), managing tickets within a ticketing system, and collaborating with diverse technical teams. The ideal candidate must possess excellent problem-solving and communication skills, be adept at working under pressure, and have experience with Active Directory, Exchange, Office 365, and PowerShell. The role involves working within defined SLAs, creating documentation, and potentially becoming a subject matter expert in various IT areas.
Must have:
  • 2+ years desktop support experience
  • Excellent problem-solving skills
  • Hardware/software troubleshooting (Windows, Mac, Linux)
  • Active Directory, Exchange, Office 365 experience
  • Client-side network troubleshooting
  • Excellent communication skills

Job Details

What to Expect

The IT Help Desk is the first point of contact for IT-related questions. The primary task of this position will be to troubleshoot and resolve endpoint issues for employees. Ranging from basic requests or complex issues which require immediate resolution or escalation. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLA and/or project requirements. The IT Help Desk supports all Tesla locations across the world. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, then this role is for you. We solve problems every day and interact with different technologies to support Tesla’s mission to accelerate the world’s transition to sustainable energy.

What You’ll Do
  • Quickly respond to requests for technical assistance over the phone or via ticketing system
  • Resolve issues through our ticketing system on first touch, whenever possible
  • Manage and Triage tickets coming into global queue to different IT Operations teams
  • Diagnose and resolve technical hardware and software issues on Windows, Mac, Linux and other operating Systems
  • Working with Active Directory, Exchange, PowerShell or Office 365 and Windows server daily
  • Identify and escalate issues requiring urgent attention to appropriate teams or leadership
  • Interface with the various technical teams to understand issues coming to the IT Help Desk
  • Interpret how to solve long term needs within the framework of IT standards
  • Create or edit documentation regarding troubleshooting, IT process and end user articles
  • Become a subject matter expert in different IT areas, becoming an escalation point for support questions
What You’ll Bring
  • Minimum of 2 years’ experience within a desktop support or IT Help Desk role
  • Excellent problem solving, communication and interpersonal skills along with patience, a customer-friendly attitude and the ability to work in a team environment
  • Bachelor’s degree in computer science, Information Systems, or equivalent training/education
  • Experience troubleshooting hardware and software on Windows, Mac and Linux devices
  • Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems
  • Experience troubleshooting Active Directory, Exchange and Office 365 problems
  • Experience with answering phone calls in a Help Desk capacity
  • Must have excellent communication skills

Similar Jobs

Power Integrations - IT Support Manager (APAC)

Power Integrations

Penang, Malaysia (On-Site)
6 Months ago
Rockstar Games - Technical Artist: DevOps

Rockstar Games

London, England, United Kingdom (On-Site)
2 Weeks ago
ByteDance - Security Systems Engineer, Fleet Management

ByteDance

Singapore (On-Site)
3 Months ago
Next Level Business Services - Lync admin

Next Level Business Services

Indianapolis, Indiana, United States (On-Site)
6 Months ago
Rockstar Games - Senior Software Engineer (C#)

Rockstar Games

New York, New York, United States (On-Site)
9 Months ago
Netflix - Travel & Expense Specialist

Netflix

Amsterdam, North Holland, Netherlands (On-Site)
1 Week ago
Scientific Games  - Helpdesk Technician I

Scientific Games

Alpharetta, Georgia, United States (On-Site)
3 Months ago
Tesla - HR Operations Payroll Specialist - Switzerland & Austria

Tesla

Zug, Zug, Switzerland (On-Site)
2 Months ago
Knack Studios - Power Automate Developers

Knack Studios

Chennai, Tamil Nadu, India (On-Site)
10 Months ago
Rush Street Interactive - Executive Assistant

Rush Street Interactive

Chicago, Illinois, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Rockstar Games - Technical Artist: DevOps

Rockstar Games

London, England, United Kingdom (On-Site)
2 Weeks ago
Steer Studios - Windows and Linux System Administrator

Steer Studios

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
3 Weeks ago
ECI - Cloud Services Engineer

ECI

Indore, Madhya Pradesh, India (On-Site)
5 Months ago
Next Level Games - Senior Linux Administrator

Next Level Games

British Columbia, Canada (On-Site)
2 Months ago
Microsoft - Technical Support Engineer

Microsoft

(Hybrid)
1 Week ago
CD PROJEKT RED - Senior IT NetOps Administrator

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Weeks ago
Anavation - Systems Integration Engineer

Anavation

Reston, Virginia, United States (On-Site)
6 Months ago
Microsoft - Technical Support Engineer - Azure Identity

Microsoft

(On-Site)
1 Week ago
Rockstar Games - Senior Software Engineer (C#)

Rockstar Games

Andover, Massachusetts, United States (On-Site)
9 Months ago
Lionsgate Games - Senior Systems Administrator - Remote Access

Lionsgate Games

Toronto, Ontario, Canada (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in North Holland, Netherlands

PwC - Information Protection Consultant (Doorlopend)

PwC

Amsterdam, North Holland, Netherlands (On-Site)
3 Months ago
Goliath Group - Inventory Controller

Goliath Group

Zwolle, Overijssel, Netherlands (Hybrid)
4 Weeks ago
Tesla - Senior Trading Analyst, Autobidder

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Tesla - Tesla Roadside Support Specialist

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Voodoo - Senior Game Developer - Paper.io 2

Voodoo

Amsterdam, North Holland, Netherlands (Remote)
2 Weeks ago
Tesla - Service Technician

Tesla

Roermond, Limburg, Netherlands (On-Site)
2 Months ago
Tesla - Tesla Roadside Support Specialist

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Goliath Group - Inventory Controller

Goliath Group

Overijssel, Netherlands (Hybrid)
1 Week ago
Evolution - Game Presenter / Customer Service / Work Abroad

Evolution

Amsterdam, North Holland, Netherlands (On-Site)
5 Months ago
Abstraction games - Senior Tech Producer

Abstraction games

Eindhoven, North Brabant, Netherlands (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Aristocrat Gaming - Order Fulfillment Operator - Production

Aristocrat Gaming

Barcelona, Catalonia, Spain (On-Site)
1 Month ago
InvenioLSI - SAP Basis Associate Consultant

InvenioLSI

Suva, Central Division, Fiji (On-Site)
2 Weeks ago
Trek - Service Advisor

Trek

Folsom, California, United States (On-Site)
2 Months ago
Every matrix - Studio Technician

Every matrix

Batumi, Adjara, Georgia (On-Site)
6 Months ago
Canva - Senior Systems Engineer - Productivity Systems

Canva

Makati, Metro Manila, Philippines (Remote)
4 Weeks ago
Next Level Business Services - ETL Informatica Development Lead

Next Level Business Services

Fremont, California, United States (On-Site)
6 Months ago
Company3 Method Studios - Director, Payroll

Company3 Method Studios

Georgia, United States (Remote)
3 Months ago
Next Level Business Services - Salesforce Developer

Next Level Business Services

San Francisco, California, United States (On-Site)
6 Months ago
Dream Games - Senior IT Specialist

Dream Games

İstanbul, Türkiye (On-Site)
8 Months ago
Nielsen Holdings - Lease Administration & Sustainability Analyst

Nielsen Holdings

United States (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug