IT Technical Support

3 Months ago • 2 Years + • Administrative

Job Summary

Job Description

Provide technical support for video transmission equipment, data, optical, and network communication systems. Install and maintain video transmission equipment (cameras, A/V cards, cabling). Install, administer, and troubleshoot computers and hardware. Monitor information systems, diagnose and resolve problems, reporting to the line manager. Respond to internal user calls and troubleshoot software issues. Monitor server connections and resolve or prevent problems. Requires 2+ years of experience in technical support, intermediate English, and knowledge of Windows, Microsoft Office, and network administration.
Must have:
  • Technical support for video transmission equipment
  • Installation and maintenance of video equipment
  • Troubleshooting computer hardware and software
  • Network administration knowledge
  • Windows and Microsoft Office proficiency
  • Intermediate English

Job Details

Company Description

Playtech Lima is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market Playtech offers cutting-edge, value added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. Playtech Lima represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.

Job Description

  • Provide technical support for video transmission equipment, data, optical and network communication systems.
  • Perform installation and maintenance of video transmission equipment (video cameras, audio/video cards, cabling, etc.) in accordance with specified procedures.
  • Install, administer and troubleshoot computers (laptops), hardware, etc., as requested by management.
  • Monitor information systems, diagnose problems and resolve them immediately, informing the line manager of work performed and completion times.
  • Respond to internal user calls and troubleshooting, as well as diagnose and resolve software problems.
  • Monitor server connections, diagnose and resolve problems, or organize problem aversion.

Qualifications

  • Professional technician in Electronics or Computers.
  • 02 years of experience as Technical Support.
  • Intermediate English Skills 
  • Installation and troubleshooting of software related to Windows and Microsoft Office.
  • Knowledge of administrative networks.
  • Availability for on-site work and rotating schedules.

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