ITSM Process Consultant

7 Months ago • 3-3 Years

Job Summary

Job Description

Devoteam is a leading European consultancy focused on digital strategy, technology platforms, cybersecurity, and business transformation through technology. We address our clients' strategic challenges in areas like Digital Business & Products, Data-driven Intelligence, Distributed Cloud, Business Automation, Cybersecurity, and Sustainability through Digitalization. We are seeking ITSM process consultants with experience in implementing and operating ITSM solutions. Responsibilities include Incident and Request Management, Problem Management, Configuration Management (CMDB), Change Management, and Asset Management. The role is hybrid, with 2 days in the office.
Must have:
  • Experience in implementing ITSM solutions (3+ years).
  • Experience in operating ITSM tools (3+ years).

Job Details

Descripción de la empresa

Devoteam es una consultora europea líder enfocada en estrategia digital, plataformas tecnológicas, ciberseguridad y transformación empresarial a través de la tecnología. Centrada en 6 áreas de especialización, abordamos los desafíos estratégicos de nuestros clientes: Digital Business & Products, Data-driven Intelligence, Distributed Cloud, Business Automation, Ciberseguridad y la Sostenibilidad conseguida por la Digitalización.

La Tecnología está en nuestro ADN y creemos en ella como una palanca capaz de impulsar el cambio para mejorar, manteniendo un equilibrio que nos permite ofrecer a nuestros clientes herramientas tecnológicas de primer nivel pero siempre con la cercanía y profesionalidad de un equipo que actúa como guía durante el camino.

Nuestros 25 años de experiencia nos convierten en una consultora innovadora, consolidada y madura que permite el desarrollo de nuestras 8.000 personas, certificando continuamente a nuestros consultores en las últimas tecnologías y contando con expertos en: Cloud, BI, Data Analytics, Excelencia en Procesos de Negocio, Gestión de la Relación con clientes, Ciberseguridad, Marketing Digital, Machine Learning, Ingeniería y desarrollo del Software.

Devoteam ha sido premiado como Partner del año 2021 de los 5 líderes de la nube: AWS, Google Cloud, Microsoft, Salesforce y ServiceNow.

#CreativeTechForBetterChange

Descripción del empleo

Buscamos incorporar varios consultores de procesos ITSM, con la siguiente experiencia: 
- Proyectos de implantación de soluciones ITSM (más de 3 años) 
- Proyectos de operación de herramientas ITSM (más de 3 años)


Funciones: 

  • Gestión de Incidentes y Peticiones.
  • Gestión de Problemas.
  • Gestión de la Configuración (CMDB).
  • Gestión de Cambios.
  • Gestión de Activos.

La modalidad de trabajo es híbrida (2 días en oficina) en A Coruña.

Información adicional

Es una posición estable en modalidad teletrabajo.

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About The Company

Devoteam is a leading consulting firm focused on digital strategy, tech platforms, data and cybersecurity.

By combining creativity, tech, and data insights, we empower our customers to transform their business and unlock the future.


With 25 years’ experience and more than 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.


Creative tech for Better Change

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